Modifications not showing in translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You've modified your product template in your theme, and now the translation is stuck with the spinner continuously running.
Solution:
We noticed that you are using a child theme of the Zephyr theme, which has pending updates. It's important to update the parent theme to version 8.22 as it includes several WPML compatibility improvements. After updating, please check if the translation issue is resolved.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 8 replies, has 2 voices.

Last updated by Lauren 1 year, 11 months ago.

Assisted by: Lauren.

Author	Posts
May 29, 2024 at 8:31 pm
marcoB-117	i've modified my product template of my theme, after i tried to translate but the the translation is stuck and the will continue spinning up.
May 30, 2024 at 11:42 pm #15690321
marcoB-117	Hello, can i know what is the name of the plugin "debug log to look for errors" already installed by Lauren? Thank you
May 31, 2024 at 11:59 am #15692115
marcoB-117	Hello, are 2 days that i do not hear nothing of your support, are there any news please? Thank you
May 31, 2024 at 4:17 pm #15693439
Lauren	The plugin installed is called File Manager and I am currently running tests on the WPML translation editor and will update here as soon as I have more information.
May 31, 2024 at 4:49 pm #15693564
Lauren	I would like to run the clean up steps in the troubleshooting section, but need to make sure you have a backup of your site . Please confirm if there is a backup and then you can run the following steps, or I can do it for you if you allow me permission. Just let me know which you prefer. Please be sure to make a full backup of your site and database. Then, go to WPML -> Support -> Troubleshooting. Look for 'Clean up' and click the following: - Synchronize posts taxonomies - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Synchronize local job IDs - Fix Terms count - Fix post assignment for translations
June 1, 2024 at 9:38 am #15694503
marcoB-117	Hello, i confirm that the backup is already done, for the clean up steps, i prefer that you make it. Waiting for your updates, kind regards.
June 3, 2024 at 6:43 pm #15698954
Lauren	I can see that your current theme is a child theme of the Zephyr theme, which has available updates. Version 8.22 has several WPML compatibility updates. Please udpate the parent theme and we can continue testing to see if the issue is resolved with the update.
June 3, 2024 at 8:54 pm #15699351
marcoB-117	Hello, thank you for your response, i've already updated the parent theme. Waiting for your updates, kind regards. Marco Battaglia
June 5, 2024 at 7:55 pm #15708684
Lauren	Please see my previous reply and if you have a staging site, you can share credentials in your next reply using the private fields. Otherwise, let me know when the migration is completed.
June 6, 2024 at 3:25 pm #15712330
marcoB-117	Hello Lauren, after i've updated the theme, the translations look that are shown now, so i think this ticked is concluded. Thank you for you help. Marco Battaglia