[Resolved] Multicurrency switcher not showing on cart and checkout pages
This thread is resolved. Here is a description of the problem and solution.
Problem:
Client is using the Avada theme and has added a multicurrency switcher to the header section using a shortcode. The switcher displays correctly on all pages except for the Cart and Checkout pages.
Solution:
We discovered that the issue occurs because the MultiCurrency option "Show only products with custom prices in secondary currencies" is activated. By deactivating this option, the currency switcher should appear on the Cart and Checkout pages. This behavior is by design, as it was integrated into the system seven years ago. We have also escalated the issue to our developers for final confirmation.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket with us for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Madrid (GMT+02:00)
Hi,
thanks for your patience. It took me some time to reproduce this, but this is caused as the MultiCurrency option "Show only products with custom prices in secondary currencies" is activated.
The switcher is viewable on the cart and checkout if I turn it off. This is expected in the logic, as I found an internal ticket that this was integrated seven years ago. Anyway, I've forwarded this case to our developers for final confirmation.
Thanks for thorough investigation. I can confirm with option "Show only products with custom prices in secondary currencies" disabled it works correctly. I can live with the option disabled - does not seem to effect prices. I had it selected as I do not use exchange rates to calculate prices.
Still do not see why the switcher should not be visible when the option is enabled but this is up to you to decide if it's a bug or feature.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Madrid (GMT+02:00)
Hi,
thanks for the feedback! Our team confirmed that it's hidden only when "Show only products with custom prices in secondary currencies" is selected. There is code active to deactivate it otherwise.
As this was implemented several years ago, we created a development ticket to re-evaluate that.
Best Regards
Marcel
Manage Cookie Consent
We use cookies to optimize our website and services. Your consent allows us to process data such as browsing behavior. Not consenting may affect some features.
Functional
Always active
Required for our website to operate and communicate correctly.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
We use these to analyze the statistics of our site. Collected information is completely anonymous.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
These cookies track your browsing to provide ads relevant to you.