Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the Tutor LMS email template, translated into Estonian and Russian, is only sending messages in English.
Solution:
We recommend checking the specific errata page for this issue on the WPML website. Please visit this page for more information.

If this solution does not resolve your issue or seems outdated, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 5 replies, has 2 voices.

Last updated by Osama Mersal 2 months ago.

Assisted by: Osama Mersal.

Author Posts
September 28, 2024 at 4:37 pm #16232327

janaR-9

Background of the issue:
I translated the Tutor LMS email template using string into both languages (Estonian and Russian).

Symptoms:
The email is sending the message in English only.

Questions:
Why is the Tutor LMS email notification not sending in the translated languages (Estonian and Russian)?
How can I ensure that the email notifications are sent in the correct translated language?

September 29, 2024 at 9:05 am #16232923

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please log in to this shidden link">andbox site and install the Tutor LMS plugin. After that, please translate the email templates to replicate the issue.

If the issue is replicable, please let me know how to reproduce it so I can check it and consult our compatibility team.

Note: You can check the emails from the hidden link">WP Mail Log.

Best regards,
Osama

September 29, 2024 at 10:35 am #16233025

janaR-9

hidden link
hidden link
I do but, not working
hidden link
hidden link

September 29, 2024 at 11:05 am #16233044

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for replicating the issue. I tried some workarounds with no luck. Please check this page.

Best regards,
Osama

September 29, 2024 at 11:09 am #16233045

janaR-9

Ok, thank you Osama Mersal!

September 29, 2024 at 11:10 am #16233046

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

You are more than welcome!

Best regards,