Hi, my ongoing account details and glosaría got erased on hidden link. Suddenly every details about payment has been erased so I can't translate anything. I have tried to connect the account to another domain (hidden link) where we have payment set up but this does not resolve the issue.
Regarding hidden link, we identified an issue with the site key configuration and have corrected it. Everything should now be properly configured on our side. Could you please check and confirm whether it’s working as expected?
As for hidden link, we have noticed that the requests coming from this domain are using a website_uuid that appears to belong to another domain hidden link.
Could you please let us know if you are aware of any connection between hidden link and hidden link? For example, was there any recent configuration change, migration, duplication of settings, or reuse of credentials that might explain this?
This information will help us better understand what may have caused the issue and resolve it more quickly.
Hi Oleg, sorry for my late reply. Everything is solved with Velazquez24.es. Mujeresconclase.com has had a change in the configuration, hidden link was the stage site used to build our new design before applying this to main site: Mujeresconclase.com. It seems like something has happened when I changed the main domain title on our server from hidden link to Mujeresconclase.com. Everything is working now since I have connected to account to Velazquez24.es but I still have not been able to retrieve my Glosario again. The inputs available are the ones from Velazquez24.es and not Mujeresconclase.com. Sorry if my explanation is difficult to understand but my technical skills are not that advanced.
Just checked and it still shows the same Glosaria as Velazquez24. Also 2 new data has been added which was not there before: I have uploaded some screenshots to show you. I have tried cleaning all caches but no luck.
Since the site is currently connected to the Velazquez24.es account, the glossary entries are shared within that account. This is why you are seeing the same glossary items as Velazquez24.
I have identified additional glossary entries related to your previous configuration and have now attached them to Mujeresconclase.com.
Please check again and let me know if it’s showing correctly now.
Hi Oleg, sorry that this inconvenience is taking up so much time. I have understood the explanation about Glosario being shared, this I did not know and I would like to know if it is posible to separate the accounts again ?? So each site has its own account.
Also I have noticed that Mujeresconclase.com is still referred as: hidden link in connected sites which can't be good either. Could you please help me bring everything in place again as before.
