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This topic contains 4 replies, has 2 voices.

Last updated by Fiqi Syatoto 1 year, 3 months ago.

Author Posts
April 30, 2024 at 5:34 am #15579227

Fiqi Syatoto

My client dashboard (owner) has different domain name with mine (as developer). I need some helps to manage it. Please guide me.

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April 30, 2024 at 5:39 am #15579246

Fiqi Syatoto

Yesterday the IT person clone the staging.bodyswiss.com to bodyswiss.com.

And then after login to the bodyswiss.com, I saw a notification and choose (This is only a copy - original site is still running) option.
After that I change the key in wpml to be production mode, and then choose bodyswiss.com as the url.

This morning I ask my client (owner to add credit), he said he had added it, and then I go to bodyswiss.com, and found that the site has no credits.

After that I checked the staging.bodyswiss.com, the credits appeard on the site (I had unregistered wpml in this site)

And then I tried to connect bodyswiss.com and staging bodyswiss.com. So I can use the the credits.

Now the owner dashboard and my dashboard has different domain url. Please guide me.

Thanks

April 30, 2024 at 5:47 am #15579255

Fiqi Syatoto

So, now I want my staging site has different key with the live website.
staging.bodyswiss.com and bodyswiss.com. I want to have different key for them, but want to keep the translation memory and everything that I have done in translation.
What should I do?

Also please explain about the different domain name in developer role and owner dashboards, and how to fix it.

Best,
Fiqi

April 30, 2024 at 2:58 pm #15581883

Nicolas V.
Supporter

Languages: English (English ) French (Français )

Timezone: America/Lima (GMT-05:00)

Hi Fiqi,

Welcome to the WPML support forum. Thanks for contacting us.

While waiting for one of my colleagues to help with this ticket, and based on what you've described, allow me to walk you through some initial documentation.

You should be able to share translation memory and credits across domains following this documentation: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

Nico

May 1, 2024 at 1:37 am #15582973

Fiqi Syatoto

Thanks Nicolas, I need answer and guide for my question. Based on the case that happened to me and my client:

1. I want my staging site has different key with the live website (staging.bodyswiss.com and bodyswiss.com) I want to have different key for them, but want to keep the translation memory and everything that I have done in translation. Can I? What should I do?

2. Please explain about the different domain name in developer role and owner dashboards, and how to fix it.

Thanks.

May 2, 2024 at 2:37 am #15585170

Fiqi Syatoto

Resolved by Long Nguyen (WPML supporter) in my client account