My Global Button "Request Now' Unable to translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to translate a 'Request Now' button located in the global menu section of your website and the text remains in English, you might be facing an issue with theme or plugin strings not being translated.
Solution:
1. Scan Your Theme and Plugins for Strings
- Go to your WordPress dashboard.
- Navigate to WPML → Theme and plugins localization.
- Scroll to the Strings in the plugins section.
- Select your theme and any relevant plugins.
- Click Scan selected plugins for strings.
2. Translate the Button Using String Translation
- After scanning, go to WPML → String Translation.
- Search for 'Request Now'.
- Click the plus (+) icon under the column for your target language.
- Enter your translation and save.
3. Clear Your Cache
- Clear any caching plugins or page builder caches to ensure changes appear.

If you don't find the string, it might be set in theme options, menu settings, or a widget. Also, check if your theme allows setting menu button text in the Customizer. If issues persist, consider checking the related known issues and ensure you have the latest versions of themes and plugins installed. If the solution provided here does not resolve your issue or seems outdated, please open a new support ticket.

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Tagged: Documentation request

This topic contains 4 replies, has 0 voices.

Last updated by Kor 1 week, 2 days ago.

Assisted by: Kor.

Author	Posts
July 16, 2025 at 7:19 am #17240223
ginaL-2	Background of the issue: I am trying to translate my Global Button 'Request Now' on my website. The button is located in the menu global section at the top of the page. The issue can be seen on this page: hidden link Symptoms: The button text remains in English and I am unable to find where to translate it. Questions: How can I add the translation for the 'Request Now' button? Where can I find the option to translate this button text?
July 17, 2025 at 12:56 am #17243845
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've gone through your conversation with our AI support and I'd need to check your Website backend to see how this button is created. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 17, 2025 at 7:11 am #17244129
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. To translate theme option strings, you'll need to search for the strings in the admin text translation. 1. Navigate to WPML > String Translation 2. Scroll down to Utilities > Admin Text Translation 3. Search for the string and click "Add to String Translation" 4. Translate the strings in String Translation. I've shared a screen recording here for your reference hidden link
July 24, 2025 at 3:06 am #17265817
ginaL-2	Hi, Thanks for the help above. I tried to add string for the below. But, I realised the filter dropdown unable to translate. Are you able to check how to translate them? Only the dropdown text inside able to translate. 1. Filter text. And strangely, only one of the filter able to display 工作类型. But the text 'All' is not able to translate. 2. Search 3. More details Please help me to look into this matter. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/unable-to-translate-the-filter-dropdown/
July 24, 2025 at 9:38 am #17266761
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So, I've split the ticket here https://wpml.org/forums/topic/unable-to-translate-the-filter-dropdown/ so that we can follow up regarding the translation issue with the dropdown filter. As for this ticket, you can mark it as resolved.