My review button keeps loading and nothing happens

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author	Posts
August 21, 2024 at 8:47 pm #16092173
mantasT	Background of the issue: My review button keeps loading and nothing happens, all memory limits are high PHP and WP. Symptoms: My review button keeps loading and nothing happens, all memory limits are high PHP and WP. Questions: My review button keeps loading and nothing happens, all memory limits are high PHP and WP. Your debug show my WP memory limit is 40 but in fact it's 1 GB Please see: hidden link hidden link
August 21, 2024 at 9:22 pm #16092273
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Does this issue occur on the new page? Is it specific to this page or does it affect all pages? If possible, try temporarily enabling only WPML plugins and test the problem. Please remember to make a backup of your database before proceeding.
August 22, 2024 at 5:06 am #16092580
mantasT	Dear Andrey, thanks for your reply. I first tested with one Elementor template, it got translated and I was able to review it and approve it. I then auto translated several additional Elementor templates and now when I click on review on any of those nothing happens. I also tried to simply select them and approve withour reviewing but this returned and Error: Cannot approve (without providing any additional details). I would like to ask a refund because even if this issue is resolved my site got noticebly slower with the plugin and speed is more important for me then translations in this case.
August 22, 2024 at 5:12 am #16092583
mantasT	It actually started working correctly today, I was able to review. I will make some more speed tests, let's pause with the refund for now.
August 22, 2024 at 5:24 am #16092589
mantasT	No, unfortunately the lag is too noticable. Let's go ahead with the refund. Please see attached.
August 22, 2024 at 12:14 pm #16094817
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	It seems like there was a temporary issue, but I'm glad it is working now. When developing WPML, we are also focused on performance. WPML creates some additional requests to the database to enable multilingual functionality on your site, but it should not slow down your site. Please take a look at this article on how to boost the performance of your multilingual WordPress site: https://wpml.org/tutorials/2022/03/boosting-the-performance-of-your-multilingual-wordpress-site/ If you still think the issue persists, may I kindly ask you to create a new support ticket detailing the problem, including measurements and what you have already tried. We will do our best to help you further.
August 22, 2024 at 1:10 pm #16095108
mantasT	Dear Andrey, let's do a refund. I've tried Weglot and it seems like a better option and less demanding on the WP instalation.
August 22, 2024 at 1:20 pm #16095161
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	To request a refund, please visit the following page: https://wpml.org/purchase/refunds/. I recommend reviewing the article I shared earlier, as WPML offers a wide range of features and we are constantly working to make improvements and introduce new ideas to WPML.