My site crashed after active the plugin

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This topic contains 1 reply, has 0 voices.

Assisted by: Kor.

Author	Posts
August 20, 2025 at 9:29 am #17333540
kao-haoC	Background of the issue: I was trying to activate the WPML Multilingual CMS plugin on my site. Here is the link to the page where the issue can be seen: hidden link. Symptoms: My site crashed after I activated the plugin. Questions: Why did my site crash after activating the WPML plugin? How can I fix the issue to use the plugin after payment?
August 20, 2025 at 9:50 am #17333596
Kor	Thanks for contacting us. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

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