my site go in to maintenance mode after i click on language

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Tagged: Exception

This topic contains 16 replies, has 3 voices.

Last updated by Marcel 1 year, 8 months ago.

Assisted by: Marcel.

Author	Posts
September 4, 2023 at 2:05 pm #14337717
muhammetM	hello, my site is the last time I started using wpml, but recently after it finishes turning the pages (translate the page) after clicking on the language, the site automatically goes into maintenance mode for no reason, I can't understand why it's doing it this way, it's only on the phone and sometimes it started doing it on the computer, what can I do please help...5
September 5, 2023 at 11:36 am #14343585
Nicolas V. Supporter Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00)	Hi, Welcome to the WPML support forum. Thanks for contacting us. We are currently handling a high amount of ticket and while waiting for one of my colleagues to help with this ticket, please allow me to walk you through some initial debugging steps. This will help speed up the support process. We would need your WPML debug information. Ref: https://wpml.org/faq/provide-debug-information-faster-support/ In short: - Go to "WPML > Support > Debug Information" (link) - Copy the Debug Information from there. - Find the private field I activated and paste that information. Nico
September 7, 2023 at 9:16 am #14357575
muhammetM	Hello Mr. NİCO yes now is in here Can you look at this field and what is happening here I have 3 sites have same problems as this... THANK YOU FOR ASSISTING ME.
September 7, 2023 at 1:23 pm #14359875
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, my name is Marcel and I will take over your ticket. Do have a staging site where I can make some tests and isolate (deactivating components) to isolate the issue? I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT -Please make a backup of site files and database before providing us access. -If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Best Regards Marcel
September 7, 2023 at 3:05 pm #14360985
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, please note that I can't make these tests on a live site, as it they could break your installation. Do you have a staging environment where we can isolate it safely? If not, you can provide a duplicator copy of your site as described here: https://wpml.org/faq/provide-supporters-copy-site/. Then, I can isolate and debug locally, and we don't risk breaking anything on the actual live site. Thank You! Best Regards Marcel
September 18, 2023 at 7:21 am #14409487
muhammetM	yes im okey with that can you look now at my site because all backup is ok now I waiting you
September 18, 2023 at 7:25 am #14409557
muhammetM	sorry about a time Mr marcel work on tree site now
September 18, 2023 at 7:52 am #14409721
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, the credentials are not working. I receive: "ERROR: Incorrect username or password.". Can you please check this? Thanks Best Regards Marcel
September 18, 2023 at 8:11 am #14409797
muhammetM	now is open can you check thank you for your assistance
September 18, 2023 at 11:56 am #14411555
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, thanks, the site access works now, but I receive "Connection failed." via FTP. Can you check this please? Best Regards Marcel
September 19, 2023 at 3:37 pm #14421385
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I receive via FTP "Can't change directory to /teswiky.com: No such file or directory". As best, you install an FTP plugin so that I can activate the debugging there. For example, this one: https://wordpress.org/plugins/wp-file-manager/. Best Regards Marcel
September 19, 2023 at 5:23 pm #14422935
muhammetM	I'm okay with that I installed a plugin and you have access to do other work as you want. thanks for help
September 20, 2023 at 1:40 pm #14430633
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Thanks, it works now: hidden link hidden link hidden link Resaving the WP permalinks solve it (Settings -> Permalinks). Best Regards Marcel
September 21, 2023 at 7:19 pm #14441851
muhammetM	hi Mr. Marcel the issuse is still in site, how we can improve it for this site same thinks it in the link form your mail can you chacke it... Best regards, muhammet
September 22, 2023 at 7:58 am #14444225
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi Muhammet, all URLs I mentioned before are working: hidden link hidden link hidden link Screen video: hidden link You can open them also via https: hidden link hidden link hidden link hidden link hidden link If you are referring to the missing SSL certificate, this is not in control of WPML. You will need to contact your hosting company to redirect from http to https. Your WP instance runs as http: hidden link. Best Regards Marcel