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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing site crashes when attempting to complete translations. This issue has occurred previously and is suspected to be related to a plugin conflict, potentially with WordFence, as indicated by the error message from the file

/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load-tm.php

.
Solution:
1. Temporarily disable the WPEngine cache to check if it resolves the issue.
2. Put the website in maintenance mode and deactivate as many plugins as possible to identify if a specific plugin is causing the translation issue. Reactivate them one by one to pinpoint the problematic plugin.
3. Verify that WordFence is configured correctly as it is compatible with WPML. Consider trying another security plugin recommended by WPML if the issue persists. You can find a list of recommended security plugins here: https://wpml.org/plugin-functionality/security/.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 33 replies, has 2 voices.

Last updated by Jacky 3 months, 1 week ago.

Assisted by: Kor.

Author Posts
August 12, 2024 at 2:12 pm #16062633

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've split the ticket here https://wpml.org/forums/topic/lots-of-missing-sections-of-translations/ so that we can follow up with the missing translations.

As for this ticket, if you're no longer experiencing the critical error or crash on your Website, you can mark this ticket as resolved.

August 12, 2024 at 2:14 pm #16062681

Jacky

OK thanks, not sure we actually ever resolved the crashes, but this loss of translation is a different issue. Although not new. Loss of translation when adding categories has been a recurring issue over the past years, so i hope you can dig in and find the problem. Thanks.

August 12, 2024 at 2:17 pm #16062699

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Alright then, we will follow up here https://wpml.org/forums/topic/lots-of-missing-sections-of-translations/ regarding the missing translations. As for this ticket, I will keep it open for another week so that you can let me know if the issue comes back again.

August 12, 2024 at 2:18 pm #16062703

Jacky

OK thanks. Let's pickup the lost translations issue please. Thanks.