[Resolved] My ticket was closed

Background of the issue:
I am trying to understand why my ticket was closed. The site I need help with is hidden link. The original ticket is available at https://wpml.org/forums/topic/problem-with-defautl-landuage-email-and-basket/.

Symptoms:
My ticket was closed without resolving the issues.

Questions:
Why was my ticket closed?
Why are the problems mentioned in the ticket not fixed?