I have a new post (CPT: Listing) with custom fields and trying to translate. All the custom fields are set to "Don't translate" or "Copy" in WPML.
And when I click the gear icon
The translation editor launches.
I have 100% translation, click Save and Complete, the message "Success" translation completed appears, and it retursn to the previous view, i.e. the gear wheel.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private which means only you and I have access to it.
❌ Please backup your database and website ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen
Hi Marcel, I'm not sure if you got previous message, so I write again:
- please use for login hidden link
- username wpmp-marcel@webest.pl or WPML-Marcel
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi Danka,
I was able to reproduce the issue using a new listing, but I’ll need to test it in isolation to investigate further. Could you please provide FTP access?
While troubleshooting, I had to deactivate the theme, which unfortunately triggered a fatal error. With FTP access, I’ll be able to restore and reactivate it safely.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
The previously shared FTP credentials appear to be for the live environment. Could you please provide the credentials for the staging environment instead?
Hi Marcel, I'm sure that FTP with user "wprentals" is for staging.
We also see that there are some issues with staging. Let me know if you need any backup or something.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi Danka,
Thanks for your message. I had to deactivate the WP Rentals Core add-on in order to regain access to the backend.
Based on the information provided about the editor, I’m not yet able to clearly identify the root of the issue.
Could you please install WP Rentals in this hidden link isolated sandbox environment and check whether the same issue occurs when creating a listing? If the problem can be reproduced there, we can look into possible workarounds.
Could you please reinstall the sandbox here? hidden link
I've activated the wp rentals core plugin (reguired by the theme) but I should activate the theme first - now I can see a fatal error and I don't have FTP access to fix it..
