nl/.json returns a 404

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 4 replies, has 3 voices.

Last updated by Shekhar Bhandari 1 year, 8 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
September 12, 2023 at 9:34 am #14382145
arnev	The automatic translations on the website are not working anymore. The there seem to be 4 pending translations to be made. When trying to make the process work the screenshot with the timestamp "11.25.25" appears. When trying to click the button "Herstel het." I get an error in the console and the network tab of the website as seen in the other images. My understanding of this feature is that the button needs to open something but instead it shows a modal for a brief second and then it disappears with a console error in return. I am sending this support ticket in because i think it has something to do with the hidden link returning a 404 and i don;t think i can do anything about this. Kind regards, Desley
September 13, 2023 at 12:33 pm #14390233
Ilyes Supporter Languages: English (English ) French (Français ) Arabic (العربية ) Timezone: Pacific/Easter (GMT-06:00)	Hello, Thank you for contacting WPML support team, Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps, Please be informed that the logs related to Advanced Translation Editor are stored at WPML > Support > Error Logs(link), under the Advanced Translation Editor section. Would you please check there and share the latest error logged there? It is also recommended to check the WPML API Status. Navigate to the "WPML > Support > Installer Support" page and click on the "Check now" button. You should receive a Green signal which states that the API connection is established. Please let me know the updates. Based on that, I will provide you with the necessary instructions for the next steps. Best Regards,
September 18, 2023 at 10:07 am #14410897
arnev	Hello Ilyes, Thanks for your reply. I have done exactly what you asked and will share this with you down below. Best regards, Desley Langeveld
September 19, 2023 at 4:11 am #14415849
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
October 2, 2023 at 1:30 pm #14498375
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, It looks like you enabled automatic translations and quickly changed from it to translate some, while doing this 4 pages were sent for translations and were stuck. I went to WPML->support->Troubleshooting and cancelled the pending automatic translations and the notice is gone from WPML->Translations Management. You will be able to translate the content without any issues using Advanced Translation Editor (ATE) now. Let me know if this helps. Thanks

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