[Resolved] Not able to find and translate string in header

Hi,

Thank you for contacting WPML Support. I’ve visited your site and it seems this text is added using the Elementor page builder. Could you please follow the below steps and see if this resolves the issue:

1. Please make sure you have translated the Elementor header template into secondary language by following the below doc: https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates

2. If you are using some custom Elementor marquee element then you can make that element WPML Translation Editor compatible by following this doc: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/

Or disable the WPML Translation Editor from that specific header template and translate it manually using the default WordPress Editor by following this doc:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

3. If the issue persists, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/ .

Please let me know the results,

Thank you

Thanks for providing more details. Sure I would be happy to help. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

I’ve enabled a private input box for your next reply.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

I am Off Fridays & Saturdays (my weekend) so I will be able to work on this first thing on Sunday.

Thank you so much

1. For making custom Marquee Elementor element WPML Translation Editor compatible, I’ve added the below XML:

<wpml-config>
  <elementor-widgets>
    <widget name="marquee">
      <fields>
        <field>marquee_label</field>
        <field>marquee_content</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

In WPML >> Settings > Custom XML Configuration section and made a small change in the default language header template and translated the header in secondary language and the marquee element content was available for translation as you can see in the attached screenshots.

2. For translating the Donation text, I’ve followed the below steps:
2.1. Went to WPML >> String Translation page.
2.2. Click on the Translate texts in the admin screen link at the bottom of the page.
2.3. Searched for the string.
2.4. Enabled it’s translation as you can see in the attached screenshot.
2.5. Went to WPML >> String Translation page, assigned the correct source language, and added the translation of that string.
2.6. Cleared the cache and it seems to show the correct translation as you can see in the attached screenshots.

You should be able to update the translation from here:
hidden link

Here are docs for more details:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

1. I've checked the issue with the Donate button and noticed that the popup isn't working even in the site's default language. Could you please let me know if this issue started occurring after the recent translation changes?

If the problem appeared after my updates, could you please restore the backup? This will help me review how the popup was functioning previously and identify any conflicts.

2. For the language switcher issue, it’s a different issue and will be handled separately as per our support policy. I've created a new ticket for this at: https://wpml.org/forums/topic/how-to-display-only-one-flag-in-language-switcher/

Thank you for your cooperation

Thank you for restoring the backup. I see that the Donate button is now working on the English version, but the issue persists on the Croatian(default) language. Since the problem is still present even after the restoration, it appears to be a separate issue from the recent changes.

As per our support policy, we'll need to handle this as a new issue. So, I created a new ticket here: https://wpml.org/forums/topic/donate-button-not-working-in-default-language/.

We’ll debug the donate button issue in a new ticket and get back to you with an update soon.

Thank you for your understanding, and please let me know if you have any further questions!

Hi,

I've followed the same steps as I mentioned here:
https://wpml.org/forums/topic/not-able-to-find-and-translate-string-in-header/#post-16128793

And now the strings and popup are working correctly in both languages. Could you please check and confirm?

You should be able to update the second string from here: hidden link

Thank you for your cooperation