Ok. I see this behaviour now and it is definitely strange.
Would you mind if I took a Duplicator snapshot of your site so I can debug this on our local servers?
Thank you very much for the clear steps. The snapshot will take a partial copy of your database and plugins - just enough for me to recreate the issue on my local server.
Thanks for letting me know if this is ok with you.
I took a Duplicator snapshot of your installation and installed it on a localserver. On this server, I am unable to reproduce the problem.
This leads me to believe that the issue might be with your server.
Just to be absolutely certain that this is a server related issue - I would like to invite you to migrate your site to a Coudways server.
Here are instructions on how to do this.
Once the site is migrated, we can check if the same problem remains. If it does, we can troubleshoot there. If it does not, then it is further indication that the issue is server related.
Do you agree to progress in this manner?
Here are the instructions to follow:
==========================
To troubleshoot this issue without affecting your site I created a test server for you in Cloudways (https://wpml.org/hosting-partner/cloudways/).
If it is OK with you, we can migrate your content there to further debugging without any risk on your end.
To do the migration please follow these simple steps:
Hi, I'll try this later today. Thanks.
I had already made a local copy of the site on WAMP and there I do have the same issue. So curious to see if it is reproducible on the Cloudways server.
Just did a test and it is the same issue on the cloudways server. For example:
- Rotary evpaorator (category) is showing up under lab equipment (in middle archive page unde proudcts in ENGLISH). It is not showing up in French. If ou go to the actual product under it and edit the French version, it will appear in French, but dissapear in Ennglish. (same steps as my instructions given last time).
Well, I´ve wracked my brain on this and cannot come to any resolution.
I am sending this to our compatibility team to investigate if this is a bug with our WCML module.
Here are the steps I´ve tried on the Cloudserver site:
- deactivated all non-WPML plugins and changed to standard theme Storefront
- Changed wpml-config.xml to a fresh version (your copy was reporting errors)
- changed the translation options for products/product categories to be "Translate" instead of "Appear as trnslate"
- Completed all outstanding product translations
Essentially, this means that no products are reporting "update required" icon when viewing the product listing here: Woocommerce -> Woocommerce Multilingual > Products
Here is the test steps I used:
1. View product category pages for both 2nd languages: hidden link hidden link
2. Look for category: Produits médical (FR) or Medical Devices (EN)
It will appear on one listing or the other
3. Use Bulk edit and category filter on "Products" listing to update all products in this category
e.g. Use this for EN: hidden link
And this for FR: hidden link
4. View the product category pages (as in step 1)for both langauges.
You will see that this category has disappeared from one page and is now appearing on the other. It will not appear in both pages at the same time even if the products are translated.
Observations:
This is an issue that only happens on the frontend. The backend (administrative screens) are always finding the products and listing them, however the template that is being used to show the frontend is skipping many taxonomies (for some reason).
I will update you with any news that I get from the compatibiltiy team. For now, I am setting this ticket to "Escatalated to Compatibility".
Hi Yvette,
Any news on this issue. My website is going live today and I would like to know if any solution will be found in the near future. 😉
Kind regards,
Philippe
