[Escalated to 2nd Tier] Not all subcategories showing in non-main languages on product_archive page

Hello

Sorry for the delay.

I took a Duplicator snapshot of your installation and installed it on a localserver. On this server, I am unable to reproduce the problem.

This leads me to believe that the issue might be with your server.

Just to be absolutely certain that this is a server related issue - I would like to invite you to migrate your site to a Coudways server.

Here are instructions on how to do this.
Once the site is migrated, we can check if the same problem remains. If it does, we can troubleshoot there. If it does not, then it is further indication that the issue is server related.

Do you agree to progress in this manner?
Here are the instructions to follow:
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To troubleshoot this issue without affecting your site I created a test server for you in Cloudways (https://wpml.org/hosting-partner/cloudways/).
If it is OK with you, we can migrate your content there to further debugging without any risk on your end.

To do the migration please follow these simple steps:

1. Install this plugin in your site: Cloudways WordPress Migrator (https://wordpress.org/plugins/bv-cloudways-automated-migration/)
2. After you activate it you will be redirected to the migration form
3. Fill it with this information:

--Email:
Your email here, as you will be notified about the migration progress.

--Destination Site URL:
wordpress-219768-741164.cloudwaysapps.com

--Server Public IP Address:
198.199.78.128

--Database Name:
udfhbpvyjw

--Database User:
udfhbpvyjw

--Database Password:
Spzc5fRW4Y

--SFTP User:
yvette-toolset

--SFTP Password:
yvette-toolset

4 Agree with the terms of service and click on "Migrate"

More information:
hidden link

You will get an email when the migration starts, and one when the migration ends.

5. Let me know when the migration is ready and I will check the issue in the test site immediately.

The copy of your site will be online, but search engines won't index it (the copy) so you don't have to worry about duplicate content.

The information you share with us will be confidential. Once the problem is resolved the details you shared with us will be deleted from our records.
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Hmmm - with the Duplicator I could not get the issue to show and I use MAMP Pro.

Maybe you could try downloading the Duplicator package and using your own WAMP??

I´m curious as well.

Well, I´ve wracked my brain on this and cannot come to any resolution.

I am sending this to our compatibility team to investigate if this is a bug with our WCML module.

Here are the steps I´ve tried on the Cloudserver site:
- deactivated all non-WPML plugins and changed to standard theme Storefront
- Changed wpml-config.xml to a fresh version (your copy was reporting errors)
- changed the translation options for products/product categories to be "Translate" instead of "Appear as trnslate"

- Completed all outstanding product translations
Essentially, this means that no products are reporting "update required" icon when viewing the product listing here: Woocommerce -> Woocommerce Multilingual > Products

Here is the test steps I used:
1. View product category pages for both 2nd languages:
hidden link
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2. Look for category: Produits médical (FR) or Medical Devices (EN)
It will appear on one listing or the other

3. Use Bulk edit and category filter on "Products" listing to update all products in this category
e.g. Use this for EN:
hidden link

And this for FR:
hidden link

4. View the product category pages (as in step 1)for both langauges.
You will see that this category has disappeared from one page and is now appearing on the other. It will not appear in both pages at the same time even if the products are translated.

Observations:
This is an issue that only happens on the frontend. The backend (administrative screens) are always finding the products and listing them, however the template that is being used to show the frontend is skipping many taxonomies (for some reason).

I will update you with any news that I get from the compatibiltiy team. For now, I am setting this ticket to "Escatalated to Compatibility".

Hello

I´m sorry to not be able to report anything at the moment. I´ve left a message with the assigned 2nd tier supporter askign for an update.

Some news - but no resolution yet.

The problem went through 2nd tier to 3rd teir and it is now in development team as they see if there is an overlooked design issue.

I´ve left a note stating that you wrote in and have requested an update on the status.