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This topic contains 8 replies, has 2 voices.

Last updated by liorR-2 10 months, 3 weeks ago.

Assisted by: Bigul.

Author Posts
August 9, 2024 at 5:23 am #16054777

liorR-2

Background of the issue:
I am trying to show only flag languages in the dropdown menu on my site hidden link.

Symptoms:
The flag is not showing on mobile, and it is not appearing as a dropdown.

Questions:
How can I show only flag languages in the dropdown menu on mobile?

August 9, 2024 at 7:14 am #16055119

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please check the attached image. The WPML language switcher also does not show the flag on the desktop either. Have you completed the translations of the pages to secondary languages?

Please try the steps suggested in the following documentation and let us know you are getting the expected results or not.

https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/

--
Thanks!

Bigul

2024-08-09_12h27_25.png
August 10, 2024 at 11:59 am #16058384

liorR-2

I followed the documentation but the problem remain

August 11, 2024 at 9:55 am #16059187

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

August 12, 2024 at 8:03 am #16060954

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the login information. We hope you are using the following Elementor template for the site header, if so, please translate it into the secondary language (after a site backup).

hidden link

Also, the flags are missing for the language. Please visit the following URL and upload the flag images.

hidden link

Then clear all types of caches and make sure the issue exists or not.

--
Thanks!

Bigul

August 12, 2024 at 9:01 am #16061186

liorR-2

My friend It seems you shooting in the air, rather to analyze the issue.
Please see the attached screenshots of the screen from the links you provided.
however I delete the cache from the Server, CDN, and browser cookies.
the problem remain.
I will appreciate if you will find a solution or pass it to the technical team

Languages-‹-Serendipity-SEO-—-Serendipity-SEO.png
Header-Mage-Menu-SSEO-Serendipity-SEO.png
August 12, 2024 at 12:35 pm #16062176

liorR-2

Bigul are you taking care of my problem?
why it take so long?

August 12, 2024 at 1:55 pm #16062551

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Now the changes you have made for the WPML language flags are not reflecting for me. The header template has not been translated into German yet and also unable to edit the template here. Please check the attached images for more details.

This may be a compatibility issue and needs further checking. So a couple of requests.

1) Please deactivate all the WPML plugins after a site backup and make sure you can edit the Header Template as expected

2) Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the bug without affecting your live site.

--
Thanks!

Bigul

2024-08-12_19h22_12.png
2024-08-12_19h19_39.png
2024-08-12_19h16_41.png
2024-08-12_19h15_41.png
August 16, 2024 at 11:54 pm #16079492

liorR-2

It is very weird, in my end I see the flags.
after a deep testing I noticed that it interfere with lightspeed cache plugin
however I don't know with what exactly
I will submit the debug information for your check

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August 17, 2024 at 2:16 am #16079590

liorR-2

I solved the problem
you can close this ticket