Old URL showing up for my buttons

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are seeing obsolete URLs in the WPML translation editor, which include URLs that should not be up for translation and some that contain two slugs or non-existent URLs.
Solution:
The issue arises because these URLs are still associated with specific page IDs in your database, even if they are no longer active or relevant. This can happen if data from previously used plugins (like Yoast) remains in your database even after the plugin is removed. To resolve this, we recommend checking your database for any residual data linked to these page IDs and removing them if they are no longer needed. This cleanup will help ensure that only relevant and current URLs appear in the WPML editor.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.

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Tagged: Exception

This topic contains 36 replies, has 3 voices.

Last updated by Marcel 2 months, 1 week ago.

Assisted by: Marcel.

Author	Posts
August 22, 2024 at 4:26 pm #16096025
Marsel Nikolli	Hi, I am trying to log in on the staging site, but I keep getting an error that my password is incorrect. Could you please check and let me know? Thank you, Marsel
August 22, 2024 at 6:58 pm #16096453
ronaldT-5	Sorry, try again. I put it back in place.
August 23, 2024 at 12:50 pm #16098592
Marsel Nikolli	Hi, I still have the same issue (the password is incorrect), could you please update the password for my user? Thanks, Marsel
August 23, 2024 at 1:22 pm #16098654
ronaldT-5	It works for me. Can you please formally request credentials again via this ticket? You are on staging20, right?
August 23, 2024 at 1:31 pm #16098691
Marsel Nikolli	Hi, No, I am trying on STAGING21, the last one you shared with me. Your next reply is set to private for you to share the access details. Thanks, Marsel
August 23, 2024 at 1:52 pm #16098798
Marsel Nikolli	On this reply (the private message) you gave me access to STAGING21 and told me to use that one, can you please confirm which staging site should I use? Thanks, Marsel
August 23, 2024 at 2:29 pm #16098857
ronaldT-5	Sorry, it was a mistake. I didn't see the hidden message. Please use STAGING20
August 25, 2024 at 3:09 pm #16101568
ronaldT-5	It just happened to me again. I changed a text anchor link URL with another one, then went straight to the ATE. Then, I discovered the previous URL is still there. I presume if I had made another small change on the page, it might have helped. So, that is something you could easily replicate on your side. No need to use my site, in my opinion. Just so you know, within the new ATE, the obsolete URL's are not clickable, therefore not translatable.
August 26, 2024 at 3:24 pm #16105484
Marsel Nikolli	Hi, The issue has been escalated to our 2nd tier support team to further troubleshoot. I'll let you know as soon as I have an update from the team. Kind regards, Marsel
August 27, 2024 at 12:48 am #16107030
ronaldT-5	Like I mentioned earlier. You guys can easily replicate the issue on your end. Therefore, do you still need access to the site?
August 27, 2024 at 12:50 pm #16110009
Marsel Nikolli	Hi, Yes please, we would still need access to the STAGING20 site to check/compare the issue. I'll update you as soon as I have a feedback from the team. Regards, Marsel
August 29, 2024 at 9:58 am #16119189
Marsel Nikolli	Hi, The 2nd tier support team came back with an update related to your issue and they said links like this one: hidden link; are internal links and are made to be automatically translated by WPML and not appearing in ATE. This happens as per ATE design/functionalities. In case there is a specific reason to translate those links manually it is necessary to use a custom wpml-config.xml. Let me know if you have further questions. Kind regards, Marsel
September 3, 2024 at 1:33 am #16133699
ronaldT-5	I knew that. But, that doesn't solve my issues with obsolete links or other image texts that do NOT exist on the original page.
September 3, 2024 at 3:47 pm #16136679
Marcel Supporter Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00)	Hi, my name is Marcel, and I'll be handling your ticket from here. Could you please clarify whether you need to manually update the links? It appears that modifying the XML may be necessary, though you mentioned you're already aware of that. If you could provide more details on what you're specifically looking for, perhaps with an example, it would help us better understand your requirements. Thank you! Best regards, Marcel
September 3, 2024 at 4:28 pm #16136901
ronaldT-5	I do not need to manually translate the internal links and they shouldn't show up for translation anyhow. I'm seeing not only some obsolete URLs to be translated, but URLs with two slugs (meaning URLs that never existed). I will get back to you when I have more time with examples.