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Supporter timezone: Europe/Vienna (GMT+01:00)

This topic contains 69 replies, has 4 voices.

Last updated by Bigul 9 months ago.

Assisted by: Bigul.

Author Posts
September 6, 2023 at 11:08 am #14351379

louisN-4

our ttfb on uncached pages have gone up very much
hidden link

we looked a many things, and we don't have render blocking and we have cdn and redis and critical css

we ended up getting to autoload options for the size of 10mb

we have seen this at _wpml_cms_nav_cache - 6mb
wcml_trbl_translated_variations - 1 MB

here is our webpagetest
hidden link

September 6, 2023 at 11:59 am #14352031

louisN-4

1. can we do autoload=no on wpml_cms_nav_Cache? OR disable the cache for wpml_cms_nav_Cache?

2. is wcml_trbl_ranslated_variations mandatory?

September 8, 2023 at 10:41 am #14365989

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support, I'd be happy to help you with this.

- Are you using the latest versions of WPML plugins?
- Which version of PHP/MYSQL are you using?

You can easily send this information using the Debug information settings from WPML.

Could you please go to WPML > Support > Debug Information and give me the information in the next reply? You can read the detailed instructions here:
http://wpml.org/faq/provide-debug-information-faster-support/

Both mentioned actions are required. I would like to know the ttfb with and without WPML, can you do this test and share it with us?

Further, If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not?

NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!).

Look forward to your reply.

Thanks

September 10, 2023 at 9:43 pm #14372143

louisN-4

we have identified with wpintense scalablity pro team the slow query that is causing us slow TTFB

do you have a solution for this maybe?

SELECT wpml_translations.translation_id, wpml_translations.element_id, wpml_translations.language_code, wpml_translations.source_language_code, wpml_translations.trid, wpml_translations.element_type FROM lsk_icl_translations wpml_translations JOIN lsk_posts p ON wpml_translations.element_id = p.ID AND wpml_translations.element_type = CONCAT('post_', p.post_type) JOIN lsk_icl_translations tridt ON tridt.element_type = wpml_translations.element_type AND tridt.trid = wpml_translations.trid WHERE tridt.element_id IN (7120333,7120320,7120328,7120349,7120

September 11, 2023 at 9:05 am #14373965

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

The query is used widely to select translations for element types. I would like to know more. Are you using some cache plugins?

Can you share the feedback on my previous reply?

Look forward to your reply.

Thanks

September 11, 2023 at 10:29 am #14374887

louisN-4

the issue is that we have 50000 products, and this query is for our category section (turquoize)

at the top of the site

i searced for the ttfb of wpml, and found several users complaining,

can you check if this solution apply to us as well:
1. https://wpml.org/forums/topic/waiting-time-for-the-server/page/3/#post-10604607
OR
2. https://wpml.org/forums/topic/my-site-speed-slow-down-after-wpml/#post-10152591
OR
3. https://wpml.org/forums/topic/my-queries-are-showing-posts-in-all-languages/#post-11015505

September 12, 2023 at 12:17 pm #14383637

louisN-4

any update?

September 12, 2023 at 1:34 pm #14384233

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Shekhar is not available for today. So I am taking care of this ticket. Hope it will be okay for you.

I am checking about this with our team now. One request. Please fill in the private details fields after a full site backup{mandatory}. We would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

September 12, 2023 at 5:18 pm #14385649

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the login information and details. We will check it further and get back to you as soon as possible. Please wait.

--
Thanks!

Bigul

September 13, 2023 at 7:35 am #14387479

louisN-4

did you update any plugins on the site?

if so why? i only asked to fix the slow query

i have removed your access until an answer

September 13, 2023 at 8:15 am #14387811

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

I haven't made any changes to your site. Only visited a few of the Dashboard and frontend pages to verify the performance. We will not make any changes to your site without your permission.

--
Thanks!

Bigul

September 13, 2023 at 8:46 am #14388135

louisN-4

ok thank you for confirming, no plugin updates please

i have reopened your access

September 13, 2023 at 9:50 am #14388843

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. Currently, you are using older versions of plugins and WordPress. It will also cause the performance and security issues. So is there any specific reason for keeping the older versions?

Do you have a staging site(clone copy of the live site)? Because it will help us to troubleshoot the issue without affecting the live site.

--
Thanks!

Bigul

September 13, 2023 at 12:28 pm #14390185

louisN-4

Bigul

As you saw our backend, we are no kids, so we expect from you don't to give us kids answer about versions
- we have many custom made plugins, again you saw our backend, and thus we have many dependencies , so this is why we don't update every monday and thursday things on our backend

THE PROBLEM IS WITH THE DB QUERY THAT IS NOT OPTIMIZED, we wrote you that the biggest authority in the speed on wordpress, dave from wpintense told you the problem

so our version of wpml or wordpress is not the concern, the concern is to find a more optimized db query for categories

we gave you the query, we also gave you query monitor on our admin

and we also advised that you speak to your 2nd tier support

- did you change anything on our admin by the way, or nothing? because string translation, started not searching for keys

September 13, 2023 at 5:13 pm #14391817

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello,

Thank you for the updates. I haven't made any changes to your site. Only visited a few of the dashboard pages today to check the loading speed.

I have shared the details with our team and waiting for the expert opinion. We will get back to you soon. Please wait.

--
Thanks!

Bigul