[Escalated to WPML Developers team] options autoload - slow ttfb
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Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
we have identified with wpintense scalablity pro team the slow query that is causing us slow TTFB
do you have a solution for this maybe?
SELECT wpml_translations.translation_id, wpml_translations.element_id, wpml_translations.language_code, wpml_translations.source_language_code, wpml_translations.trid, wpml_translations.element_type FROM lsk_icl_translations wpml_translations JOIN lsk_posts p ON wpml_translations.element_id = p.ID AND wpml_translations.element_type = CONCAT('post_', p.post_type) JOIN lsk_icl_translations tridt ON tridt.element_type = wpml_translations.element_type AND tridt.trid = wpml_translations.trid WHERE tridt.element_id IN (7120333,7120320,7120328,7120349,7120
Thank you for the updates. Shekhar is not available for today. So I am taking care of this ticket. Hope it will be okay for you.
I am checking about this with our team now. One request. Please fill in the private details fields after a full site backup{mandatory}. We would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.
I haven't made any changes to your site. Only visited a few of the Dashboard and frontend pages to verify the performance. We will not make any changes to your site without your permission.
Thank you for the updates. Currently, you are using older versions of plugins and WordPress. It will also cause the performance and security issues. So is there any specific reason for keeping the older versions?
Do you have a staging site(clone copy of the live site)? Because it will help us to troubleshoot the issue without affecting the live site.
As you saw our backend, we are no kids, so we expect from you don't to give us kids answer about versions
- we have many custom made plugins, again you saw our backend, and thus we have many dependencies , so this is why we don't update every monday and thursday things on our backend
THE PROBLEM IS WITH THE DB QUERY THAT IS NOT OPTIMIZED, we wrote you that the biggest authority in the speed on wordpress, dave from wpintense told you the problem
so our version of wpml or wordpress is not the concern, the concern is to find a more optimized db query for categories
we gave you the query, we also gave you query monitor on our admin
and we also advised that you speak to your 2nd tier support
- did you change anything on our admin by the way, or nothing? because string translation, started not searching for keys
Thank you for the updates. I haven't made any changes to your site. Only visited a few of the dashboard pages today to check the loading speed.
I have shared the details with our team and waiting for the expert opinion. We will get back to you soon. Please wait.
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Thanks!
Bigul
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