Our deleted /development site is linked with our account. We need this changed to our /staging site ...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to change the linked site from /development to /staging in their WPML account, but was unable to do so because the development site had been removed.
Solution:
1. We recommended that the client go to their WPML.org account profile and remove the key generated for the old/deleted site.
2. Next, navigate to Plugins->Add new->Commercial tab in the WordPress dashboard.
3. Choose to Unregister WPML or Register WPML and click on "Get a key for this site". This action will automatically generate a new key code for the staging site.
4. After registering, go back to Plugins->Add new->Commercial tab and click on "check for updates" to ensure everything is functioning without errors.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Account Issues

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 4 months, 2 weeks ago.

Assisted by: Bobby.

Author	Posts
June 28, 2024 at 3:09 am #15848192
francescB-10	Background of the issue: Our deleted /development site is linked with our account. We need this changed to our /staging site but can't because the development site has been removed. Symptoms: Unable to change the linked site from /development to /staging because the development site has been removed. Questions: Can you please change the linked site from /development to /staging?
June 28, 2024 at 5:23 am #15849026
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi There, Please go to your wpml.org account profile and remove the key generated for the site you are attempting to register in your case delete the key for the "old/deleted" site. Then go to Plugins->Add new->Commercial tab Unregister WPML or Register WPML and click on "Get a key for this site" This will automatically generate a key code for your site Let me know your results, please.
July 2, 2024 at 3:55 am #15871898
francescB-10	Hi Bobby, I believe this is sorted, can you please review and let us know if you see anything wrong with the updates made? Thanks,
July 2, 2024 at 7:38 pm #15877851
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Glad to hear it worked, it should be ok if you can go to Plugins->Add new->Commercial tab and click on "check for updates" with no errors.