[Resolved] out of Memory limit issues with WPML

Hi,



Thank you for contacting WPML Support, I will be happy to help you today.

In order to expedite handling your support requests, can you please share WPML support debug information from your site?

* To provide the debug information:

- Login to your site and go to WPML -> Support, in there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.
More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

* If you are not able to access WPML-> Support due to the error you are having, please provide me with the WordPress debug.log to allow us to see if any PHP errors are being produced.
More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable debug.log, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the “.../wp-content/” directory
If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!

Looking forward to your reply,
Marsel

Thank you for sharing the debug information.

To further troubleshoot the issue, would it be possible to check if the issue happens in a minimal setup, that meaning:
- set a default WP theme
- keep active only WPML Plugins
- disable all other plugins

After, check if the issue is still happening.

* I would suggest you try that in a testing/staging site if possible.

It would be helpful as well if you could provide the information from the WordPress debug.log file (you can follow the steps as described in my first reply).

Note: Please make sure you have a full backup (files & database) before trying anything on your website.

Looking forward to your reply,
Marsel

Hi,

Thank you for the update.

1)In order to troubleshoot further I would need you to send me the debug.log file content, it would help to understand what might be causing the problem.

Please follow the steps as instructed here: https://wpml.org/forums/topic/out-of-memory-limit-issues-with-wpml/#post-14875787

You can paste your debug.log to https://pastebin.com/ and provide me with that link.

2) I would require also a copy of your website to be able to test it locally and see if the issue happens in a different server environment. You can you the plugin Duplicator to generate a backup package and provide the link to me.

* I’ve set your next reply as private in order to send the duplicator package link.

Looking forward to your reply,
Marsel

I am sorry if I might have confused you related to the debug info. please follow these steps tp provide the WordPress debug.log:

open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log file inside the “.../wp-content/” directory.

Paste your debug.log to https://pastebin.com/ and provide me with that link, please.

I’ve set up your next response as private so you can provide me the wp-admin login details, so I can check on the live site.

Note: Please make sure you have a full backup of your website before sending the login details.

Thanks,
Marsel

Hi,

I was able to check the sandbox setup but unfortunately I wasn't able to get any error log from it. You should've uploaded just the necessary plugins/theme and not clone your website in order to try and isolate the issue.

Anyway, would it be possible to provide a copy of your website (Dupllicator package) link so I can further escalate the issue and test it locally to try and isolate the issue.

I've set your next reply as private in order to provide the link for the duplicator package.

Looking forward to you reply,
Marsel