Background of the issue:
Before putting the dev site onto the live site and translating, I want to check that the pages are translating OK after successfully translating just the home page into French. When I go to the home page and update the German version of the page, I clicked on the edit pen, it loaded in all of the translations and I was able to click the 'continue' button. I'm back on the English version of the page in wp-admin and I'm currently at over 30 minutes waiting for it to translate as it's just spinning round and round. I opened another tab and looked in 'Translations' on the left to see if it was stuck in a queue there and needed me to do something. I just got an error popup in the top right that said 'Job synchronisation failed' and then 'Jobs can't be loaded'. Please help.
Symptoms:
I have been waiting for over 30 minutes for the page to translate, but it is just spinning. I received an error popup saying 'Job synchronisation failed' and 'Jobs can't be loaded'.
Questions:
Why is the translation process taking so long and not completing?
What does the 'Job synchronisation failed' error mean and how can I resolve it?
6.5 hours. Still spinning. I've tried a different browser, deleting pages, recreating pages, translating, auto translating, manually translating. To be honest, pages are not copying correctly from the English versions even though all of ACF is setup correctly and has successfully translated the home page, and I'm pulling my hair out wasting hours on this just getting errors when it wants to. Please help or we will have to ask for a refund and find another supplier for a translation service. Thanks.
When I go to the page it says that it is waiting on me as a translator, but I can't get the page to translation load in the admin to acknowledge it.
Is someone available on live chat so I can go through the process as I don't want this to be the issue with rolling out all pages and some of them didn't correctly translate in the first place until I amended all of the ACF rules into expert with the assistance of one of your other team members. Thanks.
I need this resolving in the next hour, with clear steps on how to roll these out error free over the site, or we will be going live without the translation function. Thanks.
No assistance and not helped. I have spent 2 days and found a process of over 10 steps per page that allows it to kind of work.
I am finding this plugin fragmented and broken as sometimes it translated ACF areas in one language and on one page, but then on others it decides to not work on some elements.
I would appreciated a live chat to iron out these bug's with someone ASAP.
48 hours with no sufficient assistance 🙁 This is disappointing.
the site is now live, with 2 of the intended 5 translations and pages that aren't fully translated and links that don't stay within their language. Please contact for a live chat to resolve the outstanding issues. Thanks.
Thank you for your patience, while our wait time is higher than usual due to the observance of holidays.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
" I was using Edge and not Chrome. I tried it on Chrome and they worked fine."
Thank you for sharing this information, we will definitely look into it, at the moment this is not part of documentation as we don't have any known issues around WPML + Edge browser.
In order to not cross over our efforts, I will let them continue support on that item.
Regarding #2 , how are these links added to the content? Are they added using HTML/Hardcoded or within the page builder?
if they are added within the page and not using HTML/Hardcoded in the theme, then please go to WPML->Settings->Translate Link Targets=> Scan now and adjust links
Regarding issue 1, your college helped initially as it didn't work with the french translation (which was done first), however his 'fix' was to do with an overall setting within ACF to say to 'copy' this over and to set others to translate.
It then worked for the French translation when resubmitting, however when I came to do all of the German ones, it didn't work again. Which is odd as his 'fix' should have been to 'copy' over that image for all future translations, but it hasn't.
Please can you help with this moving forwards?
Regarding issue 2. I did as you suggested as the page content is created using Advanced Custom Fields. The translate link targets scanned around 2000 links and then said "All posts and strings have been processed. 0 links were changed to point to the translated content."
So nothing has changed (I tested it.) You are welcome to log in using the details I provided, look at the home page on 'French' for example, and you'll see the links in "flexible content 1 hero slider" and that they have copied over as the same as the English links with no /fr/ in front of them.
There is also a 3rd issue which still hasn't been addressed where some pages have decided to fully translate, and on others that are built in the same way have only translated the titles and not the content from English to the new language. (Same components, same placement of text, but decided not to work.)
Yes, no problem I can help you with all of these issues.
However, we do try to keep each ticket to 1 issue.
As the original issue is resolved, I will also help you on here with the ACF URL issue and then once we resolve it I can split this ticket into a separate one to further assist you with the other 2.
---> I reviewed the ACF settings and they are correct.
The problem with these URLs are that they are essentially "hardcoded", similar to adding a URL in the theme.
The way I recommend working with this set up is as you have it.
Set it to "translate" for the URL, once you are in the ATE editor you will be able to manually adjust the URL, you can add /fr/ in front of it for example /fr/contactez-nous/ and save it.
I have done this for the contact us button and it works well.
this type of set up will not be automatically translated in the same a way adding a link in the WP Editor would as you are "hardcoding" it the same won't know the link between the 2 URLs.
Although this very annoying that for some reason ACF having a link is not being automatically translated, your solution is sadly not sufficient. Here's why... Please take a look at the page 'Divisions'.
Please note, on this I have tried to add the full URL to the link: EG. hidden link rather than just /industrial-processing/ and this hasn't made a difference. This was what one of your your colligues suggested some time back.
When I go in to edit the French version after hitting the update button, I am unable to make the amends that you have suggested as those link are not showing up for some reason for me to edit. PLEASE ADVISE??? It's almost like they're not being seen.
However, this is an inconsistent error. For example look at the following link: hidden link
This is the French version of hidden link
As you can see, looking at the 1st box, this one has decided to work and has translated from the English page link: #industrial-products
and has automatically made the link it into: hidden link
Another inconsistency is here for example on the English page: hidden link
If you switch it to the French page:hidden link
The 1st link on English is coded as: #laundry-products
And on the French page it has automatically updated it to: hidden link
So here's 2 examples of it working correctly, and not on other pages. How can this be? All coding within the website is the same.
I just want your plugin to work as standard across the website, without deciding to work or not even when I follow the same process to translate each one. This is costing me a lot of time (and therefore money) and also infuriating the Broadbent team with me.
Thank you for sharing all this information and examples it helps me build a better way of debugging this I am currently reviewing and discussing this with our team, I will update you as soon as I have updates.
When I go to Divisions I can see that links showing as expected and it allows me to edit them.
When I visit hidden link I do see the links translated OK, however, when I check the translation they are pending translation and were never translated via WPML editor, inspecting the backend WP Editor it looks like those were added manually via the WP Editor around 2 weeks ago from my understanding, please correct me if I am missing something.
I am awaiting for your feedback, in the meantime I am reviewing this with our team further.
The topic ‘[Closed] Over 30 minutes now waiting for 1 page to translate. Translation queue just errors saying Job synchr…’ is closed to new replies.
