Home›Support›English Support›[Resolved] Override or delete conditions on Restrict Content (Woocommerce Membership)
[Resolved] Override or delete conditions on Restrict Content (Woocommerce Membership)
This thread is resolved. Here is a description of the problem and solution.
Problem:
When WPML is active, the Restricted Content setting were empty. After deleting the pages set previously in this area, restrictions applied on the whole site, instead of just the set pages.
Hi my name is Alfredo, I'm a developer of genekeys.com
After we finished the wizard of the WPML and don't being translate anything yet we found a very annoying BUG that change ALL of the conditions of our current membership plans.
Our site used the membership plans to restrict content BUT ONLY on certain pages/content, for example the HOME page dont have any restriction but AFTER we finished the wizard we saw that WPML overrides and delete all restrictions on the plans causing "empty conditions on ALL Plans" doing that the "default behavior" of having "NO condition" on types = PAGES cause that anyone can see the content
To have a better perspective I'm going to record a LOOM video:
hidden link
Thanks in advance
I am trying to: navigate the web as GUESS
Link to a page where the issue can be seen: ALL PAGES
I expected to see: content without any restriction
Before proceeding further, may I ask you to try the followings please?
IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.
- Update WordPress to the latest version. Also update any plugins necessary for this setup, as well as, the theme, if needed.
- Make sure WP Memory Limit is at least 128MB while 256MB is recommended (see https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-to-increase-your-sites-memory-limit for details). Unfortunately, it is not visible in the debug info.
- Deactivate all plugins except WPML, its addons, and most-required plugins and check for the issue.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).
- Also check the browser's console for any JavaScript errors. If you find any, copy that in your next reply. See https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/ for details on how to find these errors.
Please let me know how it goes and I'll try my best to further help you on the matter.
We follow your recommendations and we still have the same issue, I attached the evidence with only a few plugins active, and using a Twenty two theme, but again this is NOT a frontend issue, this is a ADMIN/BACKEND issue.
Thank you for taking the time to check in the minimal setup.
May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.
Also provide detailed steps and links to pages in admin to reproduce the issue.
Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise.
Please confirm it in your next reply or let me know if you do not agree with the mentioned.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
I tried to understand and observed the issue in your staging site. Here hidden link I could add a page in Restricted Content and save. And later reloading it and saving again seems to have it in place.
But perhaps I am not getting correctly that how this plugin (WooCommerce Memberships) work exactly, I've prepared a fresh sandbox site at hidden link
I've installed the same active plugins as yours. WPML is primarily configured based on yours. But I didn't configure WooCommerce and the memberships plugin.
Can you please create a sample membership and the scenario to reproduce the issue? Please remember to note down and share the steps, so we can also try to reproduce and observe.
Please note, you also mentioned that after finishing WPML wizard the problem started. If that's the case, let me know, I'll provide you another fresh sandbox site without configuring WPML plugins. So you can create a sample membership and then activate/configure WPML.
I cannot reproduce the error too after the WPML installation, let me try to reproduce locally in a fresh installation if I could recreate the behavior, I think that maybe the error if with Woo commerce products and plans that are before the instalation.
I think that I was able to reproduce the error on your environment, same steps as before but to reproduce the same behavior we need to:
1) Create 2 or 3 pages in WP
2) Create a Membership PLAN that inside of "Restrict Content" are the pages that you create before and SAVE IT
3) go to WP-> Pages, search the pages that you included in the Membership plan and send to the BIN, later on delete entirely
4) Reproduce the bug
In a normal scenario without WPML the restrict content doenst appear because the filter only applied for "pages that didnt exist" the problem is like when WPML is active not take the same restriction and delete all of them and when the page is empty, that means that ALL pages have restriction.
And we don't have a plan that restrict ALL PAGES, that is the bug (see pictures or the loom video)
Thank you for your patience and cooperation. I am still working on it and trying to understand so I can escalate the issue to the 2nd tier for investigation.
