[Resolved] overwritten changes

Problem:
The client is concerned about whether manual changes made to the English version of their site will be deleted when they synchronize the versions automatically.
Solution:
We advised the client that this might be expected behavior and requested screenshots to better understand the sequence of steps before and after the issue occurs. We also asked for clarification on the file being uploaded. To assist further, we enabled debug information for the ticket and provided a guide on how to retrieve it: http://wpml.org/faq/provide-debug-information-faster-support/

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/