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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 6 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 5 months ago.

Assisted by: Long Nguyen.

Author Posts
December 19, 2023 at 9:06 am #15089949

camillaB-7

I have selected automatic translation for pages and posts and we use ACF Pro in our site. Post data is getting translated but page data and some other data is not getting translated.

download (1).png
December 19, 2023 at 11:39 am #15091803

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Please provide us with your debug information. See https://wpml.org/faq/provide-debug-information-faster-support/

December 20, 2023 at 7:32 am #15098309

camillaB-7

I think i need help in category and taxonomy translation.

December 21, 2023 at 7:54 am #15107141

camillaB-7

When I am translating the page some images are getting id and some are getting url that's why when we translate the page the category images will return the id and we are showing images using URL. So what's the issue when we translate the page we are getting ID instead of URL. for English version all the pages display images properly.

December 21, 2023 at 7:58 am #15107147

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Camilla,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Let me know the issue with category and taxonomy translation, please share some screenshots of this.
Please read more about taxonomy translation in the documentation https://wpml.org/documentation/getting-started-guide/translating-post-categories-and-custom-taxonomies/

We can handle one issue per ticket only so if you have another issue/question, please open a new ticket for that.

Look forward to your reply.
Thanks

December 22, 2023 at 6:01 am #15114069
camillaB-7

Can you help me on these three points:
1) I don't want to translate the post and taxonomy slugs, so I haven't checked that slug translation option. But still it's translating slugs of posts and classifications, I need help on that point.
2) Even in English page all the images were visible on the page but when we change to other language the images were not visible because in this case the images are getting id instead of url or image array.
3) And I have selected automatic translation and its translating the taxonomy but can't assign post in translated taxonomy.

I have attached all the snapshots.

New threads created by Long Nguyen and linked to this one are listed below:

https://wpml.org/forums/topic/i-dont-want-to-translate-the-post-and-taxonomy-slugs/

screenshot-nimbusweb.me-2023.12.22-11_25_42.png
screenshot-nimbusweb.me-2023.12.22-11_26_36.png
screenshot-nimbusweb.me-2023.12.22-11_27_59.png
screenshot-nimbusweb.me-2023.12.22-11_27_19.png
screenshot-nimbusweb.me-2023.12.22-11_17_17.png
screenshot-nimbusweb.me-2023.12.22-11_18_35.png
December 22, 2023 at 7:01 am #15114431

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

As I mentioned above, we can handle one issue per ticket only so in this ticket, I will focus on the image section on the translation page. And I will split your issue with post, taxonomy slug into another ticket.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

The topic ‘[Closed] Page content not translating’ is closed to new replies.