Page Design Broken in Live Site but not on Editor

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a design issue on their live WordPress site where the page appears broken, but it looks correct in the editor. The issue arose after copying HTML markups from English to Spanish, suggesting a potential error in translating code or scripts.
Solution:
We recommend checking the translated script code in the translation boxes to ensure they match the original. If discrepancies are found, the client should re-translate the content to ensure consistency or manually adjust the second language template with the correct code. For guidance on using different translation editors, please refer to this documentation. Additionally, a helpful video can be found here: Video Link.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.

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Tagged: Exception

This topic contains 3 replies, has 1 voice.

Last updated by jackE-2 3 weeks ago.

Assisted by: Dražen.

Author	Posts
June 4, 2025 at 9:31 am #17105544
jackE-2	Background of the issue: I am trying to fix the design of a page on my WordPress site. The issue can be seen on the live site at this URL: hidden link. Symptoms: The page design appears broken on the live site but looks correct in the editor. Questions: Why is the page design broken on the live site but not in the editor? How can I fix the design issue on the live site?
June 4, 2025 at 9:34 am #17105578
jackE-2	I was talking with Drazen earlier, please can I reconnect in chat with him
June 5, 2025 at 7:34 am #17108841
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, sure, lets continue like this in ticket. Please share the access details of your website, so I can log in and take a look. I’m enabling a private message for the following reply. We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/  - Please backup the site files and database before providing us access.   - If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.   Thanks, Drazen
June 5, 2025 at 8:39 am #17109070
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I have checked and I see you are translating script code, but not all of them are the same in translation boxes, could be that is breaking the page and code. You can try to re-translate and make it same, or just manually re-translate the page how you wish, since you are using custom code, it would be good to use manual method and manually directly adjust 2nd language template with correct code. - https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Video: hidden link Let me know how it goes. Regadrs, Drazen
June 5, 2025 at 9:09 am #17109246
jackE-2	Thank you for the support, yeah I just copied over the original HTML markups from the English to Spanish and it fixed the issue, so perhaps the translator missed a piece of code in the HTML or Scripts.