Background of the issue:
Only part of our events Calendar is translating. The additional information box is not translating.
We have added the string translations, and it still appears in English, instead of french as expected.
We have contacted the Support from the plugin "Events Calendar" say we should reach out to you as it should be compatible with their plugin. As part of the plugin elements are translating.
Thank you for contacting the support. I'm assigned this ticket and 'll try my best to help you find and fix the problem.
However, before entering in your site and continuing with further investigation, I need your confirmation about deactivate/activating plugins and switching themes.
If this is OK for you please let me know?
On the other hand, if you don't want to risk your site's data, I'd recommend preparing a dev/staging site and provide the access. So I can investigate without compromising the live site.
I've set your next reply as private to share the access to staging/dev site safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
Thank you for the confirmation. I'm working on it and 'll get back to you accordingly.
Please note that I've removed SFTP credentials from public message due to safety reasons. Do not share any kind of credentials while you can ask to enable private message for this purpose.
Thank you for your patience and cooperation. I was able to login to your staging site and fix that page not found error for the events page (resaved permalinks to Post Name), as I collected some information from your chat.
So I am able to observe the issue and working on it. Once I'm able to fix it on the staging site, I'll explain the steps to fix on the live site.
Our team tried some workaround which don't seem to work in your site. So we tried to reproduce the issue in a fresh environment where this also seemed to work fine.
I've created a fresh sandbox site for you at hidden link (one-click login). Here I've installed WPML, String Translation, The Events Calendar and Avada theme.
Can you please reproduce the issue in this Sandbox site?
Please take your time and reply when the site is ready. Once you are able to reproduce the issue, please write down detailed steps about how one can reproduce the issue on another fresh installation.
So I then created a fresh test site at hidden link (one-click login) where I'm unable to reproduce the problem.
However, I think I may be missing something. As requested in my previous message, please login to my test site from the above mentioned link and try to reproduce the problem. So we can know if it is easily reproducible or is only happening in your site?
Based on that, I'll be able to move forward. If you're able to reproduce the issue in my test site, please take notes of the steps and share with me.
