[Closed] Pay-as-you-go credits

Thanks so much for allowing me access to the site. I can see some errors in the Advanced Translation Error Log. I'd like to have you try a few things to help find out the cause of the stopped translations.

1. WordPress includes a debug mode that helps reveal PHP problems. Let's enable this and see if there are any errors we can locate.

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.

The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
If you open wp-config.php and that define statement is not there, you can add it right before this line:

/* That's all, stop editing! Happy blogging. */

Please note that you’ll see everything, not only related to our Plugins. This will most likely include messages from other plugins, your theme, and sometimes even WordPress core. The messages appear all over the place.
Sometimes they appear right on top, but they can also appear in the middle of the page.

DOC:
https://codex.wordpress.org/Debugging_in_WordPress

After enabling the debug mode, please try to replicate the issue. Navigate to the page where the error message being displayed. The errors will be either displayed on the screen or logged in the debug.log log file inside the /wp-content/directory.

Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.

2. Please be sure to make a full backup of your site and database.

Then, go to WPML -> Support -> Troubleshooting.

Look for 'Clean up' and click the following:
- Synchronize posts taxonomies
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Synchronize local job IDs
- Fix Terms count
- Fix post assignment for translations

3. Once these are both done, go to WPML -> Translations and "take and translate" a page that needs translation. See if you are able to take it and translate it using automatic translation. If not, go to wp-content and look for debug.log (access using FTP or a file management plugin) and let me know if you see any errors.

I am not intending for this to be the way to translate moving forward, I just want to see if we can get the process moving for one page after these clean up steps. I look forward to learning the results.

I'm not seeing anything blocked on our end. Please proceed with the 3 steps of instructions I sent and let me know the results. Thanks.

Please DO NOT keep cancelling the subscription and starting it back up. This is causing more confusion. What happens when you do that is that you will be charged for any credits that were used from Pay As You Go, because the credits now show as debt. Then when you restart, you will need to pay the safety balance again, and you are creating more invoices, as you now are starting pay as yo ugo again which is meant to be paid at the beginning of next month for the credits you used the past month.

Please follow exactly my steps from my earlier reply here (https://wpml.org/forums/topic/pay-as-you-go-credits/page/2/#post-16399189). I need this information to further troubleshoot. Cancelling the subscription and restarting it will not give me any assistance.

Please let me know the results from the tests I have previously asked you to run.