Skip to content Skip to sidebar

Home › Support › English Support › [Closed] Pay-as-you-go exceeded by the system, what will be my invoice

[Closed] Pay-as-you-go exceeded by the system, what will be my invoice

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 9 months, 1 week ago.

Assisted by: Bobby.

Author Posts
October 30, 2024 at 4:08 pm #16348335

rickv-18

Background of the issue:
I've activated pay-as-you-go translation on my site hidden link. I set a limit to 50001 to 100,000 credits.

Symptoms:
The system used 100,004 credits and will charge me $72 instead of $17.

Questions:
Why did the system exceed the credit limit I set?
What will be my invoice amount given the exceeded credits?
October 30, 2024 at 7:49 pm #16349018

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I've adjusted the amount of credits used and you should see 100,000 now which should take you back to the previous limit.

Also, please note that you are using the legacy credits system for pay-as-you-go, if you wish to switch to the new pay-as-you-go plan we can help you do so.

https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#calculate-your-cost-lnk
October 31, 2024 at 11:12 am #16351063

rickv-18

Hi, i tried to upgrade the legace pay as you go but was unable to. Now i have to activate pay as you go again, but this doens't work. It doens't take my creditcard. Can you please check?
October 31, 2024 at 4:44 pm #16352816

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I believe this might be due to an unpaid invoice,
hidden link

can you please review it and let me know if that resolves it?

The topic ‘[Closed] Pay-as-you-go exceeded by the system, what will be my invoice’ is closed to new replies.