Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 -
- 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 -

Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 0 replies, has 0 voices.

Last updated by Dražen 2 days, 11 hours ago.

Assisted by: Dražen.

Author Posts
April 4, 2025 at 6:58 am #16895277
April 4, 2025 at 7:22 am #16895425

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have forwarded it to our admin team / 2nd tier and will update you when I have some news.

Regards,
Drazen

April 7, 2025 at 6:07 am #16902377

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

we checked and we see this error from our side: Payment failed because of insufficient funds

Please try a different payment method, or retry the payment at a later date and make sure there is enough funds and bank is not blocking any payment.

Regards,
Drazen

April 10, 2025 at 6:02 am #16916570

cedricV-14

I checked with my credit card company and the reason it first didn't work was because I reached my limit. Now that limit has been upped and the credit card company confirmed me there were no issues anymore from their side.

When I input the credit card number with the new 'valid thru' date, it says 'your card has been declined'. I don't get the 3D-validation. It seems like it got blocked by WPML because of a couple of bad tries.

Which is a problem, because my current card is only valid until May 2025, and I'm using pay-as-you-go.

April 10, 2025 at 6:11 am #16916579

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for getting back.

Do you still have some kind of issues? Becasue from our side we can see the payment went fine and it was paid on Aprill 5th - 306€.

Let me know.

Thanks,
Drazen