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This thread is resolved. Here is a description of the problem and solution.

Problem:

If you're experiencing a 404 page when clicking on the WPML menu or an error stating 'Jobs could not be loaded' when accessing WPML->Translations after installing the WPML plugin, it might be due to a permissions issue related to the Custom Role Editor plugin settings.

Solution:

We recommend checking the capabilities assigned to your user roles. Specifically, ensure that any custom user role (admin) you are using has the

manage_translations

capability enabled. This capability is crucial for the WPML Translation Management functionality. You can grant this capability via Users>>User Role Editor. Please perform these changes using an Administrator account and ensure you have a full site backup before making any changes.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 0 voices.

Last updated by Bigul 2 months ago.

Assisted by: Bigul.

Author Posts
April 30, 2025 at 9:05 am #16982652

katrinaP-4

Thank you for helping with the plugin compatibility issues. How is the progress now, and how long do you expect it to take to resolve them?

April 30, 2025 at 10:23 am #16983045

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

The bug exists in my local copy after the initial checks. So consulting with our team for an expert opinion. We will get back to you as early as possible. Please wait.

--
Thanks!

Bigul

May 3, 2025 at 1:59 pm #16991905

katrinaP-4

Hello, how is the progress now? How long will it take to resolve? We urgently need to launch the multilingual version of the website.

May 5, 2025 at 6:52 am #16994585

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

We are still working on this issue. But somehow, the possible workarounds are not helping in this case (like the following). We will get back to you as early as possible. Please wait.

https://wpml.org/errata/admins-cannot-access-wpml-translation-management/

--
Thanks!

Bigul

May 6, 2025 at 7:40 am #16999558

katrinaP-4

Hello, how is the progress now? How long do you expect it will take to resolve this issue?

May 6, 2025 at 2:48 pm #17002414

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Sorry for the delay. It is a bit complex than expected. Hopefully, we can get back to you by tomorrow. Thank you for your patience.

--
Thanks!

Bigul

May 7, 2025 at 6:44 am #17004431

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Our second-tier team has reviewed the issue closely and noticed it appears to be related to a conflict in the Custom Role Editor plugin settings.

In our local copy, a normal Administrator user of your site is not affected and is functioning as expected.

We found that the Custom User Role "rapoo" currently lacks the manage_translations capability, which is necessary for the WPML Translation Management functionality. Granting this capability to the "rapoo" role via Users>>User Role Editor resolves the issue.

Please ensure that these changes are made using an Administrator account to maintain proper permissions after a full site backup (mandatory). Refer to the attached images for more details, and let us know your feedback.

--
Thanks!

Bigul

2025-05-07_11h54_44.png
2025-05-07_11h52_05.png
May 7, 2025 at 9:32 am #17005319

katrinaP-4

Okay, I'll try your method. If I encounter any issues, I'll reach out again for further discussion.

May 7, 2025 at 11:17 am #17005925

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Take your time. We will wait for your feedback.

--
Thanks!

Bigul