Plus addons for elementor cannot be translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with untranslated tooltips and sections on their website, which were created using Plus Addons for Elementor.
Solution:
We recommended updating all outdated plugins, including WPML and Elementor, to ensure compatibility. For the untranslated sections, we added custom XML configurations to WPML > Settings > Custom XML Configuration. Here are the configurations used:

<widget name="tp-info-box">
      <fields>
        <field>loop_content</field>
        <field>title</field>
        <field>content_desc</field>
        <field>button_text</field>
        <field>display_pin_text</field>
        <field>pin_text_title</field>
      </fields>
      <fields-in-item items_of="loop_content">
        <field>loop_title</field>
        <field>loop_button_text</field>
      </fields-in-item>
    </widget>

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/ai-translation/

Tagged: Elementor Custom Widgets

This topic contains 18 replies, has 0 voices.

Last updated by Kor 1 month ago.

Assisted by: Kor.

Author	Posts
February 27, 2025 at 4:25 am #16753861
ilkkaO	Hi there, yes this page is working now: hidden link Also I've gone through the rest of the pages and all the pages are working but I still have these problems: 1) The tooltips not translated (made with Plus addons for elementor) hidden link (hover on product to see the tooltip) 2) The last section on this page not translated (also made with Plus addons for elementor): hidden link (for example "Konepajateollisuus" "laiteet ja menetelmät").
February 27, 2025 at 3:41 pm #16757014
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can't seem to load the elementor editor for this hidden link as shown in the attached screenshot. Could you please backup and update all outdated plugins hidden link especially the WPML and Elementor? Then, try to edit the page using elementor from the link I shared.
February 28, 2025 at 5:37 am #16758798
ilkkaO	Hi there, everything is updated now, elementor loading normally for me. Remember to log in to the staging environment which is up to date. Currently I only have these problems: 1) The tooltips not translated (made with Plus addons for elementor) hidden link (hover on product to see the tooltip) 2) The last section on this page not translated (also made with Plus addons for elementor): hidden link
February 28, 2025 at 3:30 pm #16761656
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, I worked on your production site instead. My apologies. Could you undo the changes? I've updated WPML plugins and Elementor. I'm checking your staging site now and will come back to you with my findings.
March 3, 2025 at 11:53 am #16768904
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I'm still checking on the tooltip issue. As for the bottom section here hidden link , I've added the custom XML configuration below into WPML > Settings and it seems to display correctly now. <widget name="tp-animated-service-boxes"> <fields-in-item items_of="loop_content"> <field>loop_title</field> <field>loop_sub_title</field> <field>loop_button_text</field> <field>loop_button_link>url</field> <field>loop_content_list</field> </fields-in-item> </widget> I will come back to you once I found a solution for the tooltip translation.
March 3, 2025 at 12:30 pm #16769055
ilkkaO	Thank you, seems to work. Now I noticed another problem still with custom post type "ihmiset". It appears as if the Competences were translated in translation editor but when I view the pages, they are not. Examples of pages, where not all content is translated: hidden link hidden link hidden link Competencies and Education sections are not translated. These are made with "Stylish list" widget (Elementor plus addons).
March 4, 2025 at 5:16 am #16771402
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've applied the custom XML configuration for you below into WPML > Settings > Custom XML Configuration. Now, it works correctly. <widget name="tp-style-list"> <fields> <field>icon_list</field> <field>plus_tooltip_content_desc</field> </fields> <fields-in-item items_of="icon_list"> <field>content_description</field> <field>hint_text</field> <field>tooltip_content_desc</field> </fields-in-item> </widget> I'm still checking on the tooltip issue and I will come back to you.
March 4, 2025 at 10:36 am #16773111
ilkkaO	Thanks! Actually the tooltips are not that important - it's great if you can get them translated but they are not top on the list. Top priority would be to get custom post type "ihmiset" posts fully translated. Competencies and Education sections are not translated. It appears as if the Competences were translated in translation editor but when I view the pages, they are not. Examples of pages, where not all content is translated: hidden link hidden link hidden link These are made with "Stylish list" widget (Elementor plus addons).
March 4, 2025 at 10:39 am #16773116
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It's already translated when I checked. I'm on Staging. Could you recheck?
March 4, 2025 at 10:40 am #16773145
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Wait. I know what's going on. I updated only one portfolio. You need to resync it. Let me do this for you.
March 4, 2025 at 10:41 am #16773155
ilkkaO	Hi there, look at your screenshot again: under "competences" there remains untranslated list: "mekaniikkasuunnittelu" "ohutlevysuunnittelu" etc. Same under "Education & Experience"
March 4, 2025 at 10:45 am #16773181
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. Yes, I understand. You'll need to resync the translations because I've added some new custom XML configurations. To do this, simply edit the English language page, then go back to the primary language page and click "save." Allow some time for the resync process. Once you see the eye icon, it indicates that the translation is complete and awaiting review. I've recorded a screen recording here hidden link
March 4, 2025 at 11:02 am #16773274
ilkkaO	Great, working now - thanks a lot! 🙂
March 4, 2025 at 11:21 am #16773301
ilkkaO	Only one more problem, then I think everything works. On the front page the services section icon boxes are not translated. These are also made with Elementor Plus addons widget. hidden link After this one I think we are done!
March 4, 2025 at 2:47 pm #16774761
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks good when I checked. Am I looking at the wrong section? I've attached a screenshot for our reference.