Plus addons for elementor cannot be translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with untranslated tooltips and sections on their website, which were created using Plus Addons for Elementor.
Solution:
We recommended updating all outdated plugins, including WPML and Elementor, to ensure compatibility. For the untranslated sections, we added custom XML configurations to WPML > Settings > Custom XML Configuration. Here are the configurations used:

<widget name="tp-info-box">
      <fields>
        <field>loop_content</field>
        <field>title</field>
        <field>content_desc</field>
        <field>button_text</field>
        <field>display_pin_text</field>
        <field>pin_text_title</field>
      </fields>
      <fields-in-item items_of="loop_content">
        <field>loop_title</field>
        <field>loop_button_text</field>
      </fields-in-item>
    </widget>

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/ai-translation/

Tagged: Elementor Custom Widgets

This topic contains 18 replies, has 0 voices.

Last updated by Kor 4 months ago.

Assisted by: Kor.

Author	Posts
March 5, 2025 at 6:44 am #16776658
ilkkaO	Hi there, in _staging_ the home page service section is not translated (see screenshot, while I switched to the WPML editor it didn't translate this section of the page). hidden link
March 5, 2025 at 7:49 am #16776806
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I see the issue now. I've added the custom XML configuration below into WPML > Settings > Custom XML Configuration and it seems to be translated now. <widget name="tp-info-box"> <fields> <field>loop_content</field> <field>title</field> <field>content_desc</field> <field>button_text</field> <field>display_pin_text</field> <field>pin_text_title</field> </fields> <fields-in-item items_of="loop_content"> <field>loop_title</field> <field>loop_button_text</field> </fields-in-item> </widget> I've attached a screenshot for our reference.
March 7, 2025 at 8:35 am #16786583
ilkkaO	Hi there, I published the site (NO STAGING NEEDED ANYMORE, just log in to the site normally and make changes there). Now I noticed yet one more problem. The links in the Product section images lead to the finnish pages (the image containing link is not translated). If you click a product image (see screenshot) in english page you end up on a finnish page. These sections are made with plus addons for elementor. Please help translate these links as well. New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/links-on-the-translated-page-is-incorrect/
March 7, 2025 at 8:54 am #16786700
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'd like you to know that our support policy allows us to take care of only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. I've split your new issue here https://wpml.org/forums/topic/links-on-the-translated-page-is-incorrect/ so that we can follow up. As for this ticket, you can mark it as resolved.