Background of the issue:
I am trying to translate Porto theme product filters to Bulgarian. I have followed the steps to go to WPML → Theme and plugins localization, select the theme and Porto plugins, scan it, and then go to WPML → String Translation to search and translate the strings. I have been trying for weeks and have an old support ticket here: https://wpml.org/forums/topic/porto-theme-filter-translation-to-bulgarian/. The issue can be seen on this page: hidden link.
Symptoms:
The Porto theme filters 'by size' and 'by color' are not translating to Bulgarian.
Questions:
How can I translate the Porto theme filters to Bulgarian?
Why are the filters not translating despite following the steps?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I'm able to translate the word "by" but not the product attributes. Not sure what's wrong and I would need to investigate this further.
I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
