Prepaid credits not showing up in website

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Last updated by cesarZ-3 6 months, 1 week ago.

Author	Posts
October 22, 2025 at 1:06 pm #17508119
cesarZ-3	Background of the issue: I've just bought 400k prepaid credits and assigned them to my website hidden link. I want to use these credits to translate the client's pages and products using WPML. Symptoms: The prepaid credits are not showing up in the WordPress WPML dashboard, and the dashboard incorrectly states that the installation is inactive. Questions: Why are the prepaid credits not showing up in the WPML dashboard? Why does the WPML dashboard say the installation is inactive?

Author

Posts

October 22, 2025 at 1:06 pm #17508119

cesarZ-3

Background of the issue:
I've just bought 400k prepaid credits and assigned them to my website hidden link. I want to use these credits to translate the client's pages and products using WPML.

Symptoms:
The prepaid credits are not showing up in the WordPress WPML dashboard, and the dashboard incorrectly states that the installation is inactive.

Questions:
Why are the prepaid credits not showing up in the WPML dashboard?
Why does the WPML dashboard say the installation is inactive?