Prevent Translation of Divi Visual Builder

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs the WordPress and Divi Builder options to remain in English when editing a French page, but currently, the WordPress bar and Divi builder tools automatically translate to French.
Solution:
We recommend checking your Profile page and ensuring that the option 'Set admin language as editing language' is unchecked. This setting should keep the Divi UI texts in English regardless of the page language being edited. To do this:
1. Go to your Profile page.
2. Uncheck the option 'Set admin language as editing language'.
3. Save the changes and verify if the issue is resolved.
If this does not resolve the issue, we suggest opening a new support ticket for further assistance. It's also a good practice to back up your site before making changes or providing access for debugging. For more details on our privacy and security policies when providing debug information, please visit our policy page.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact our support team for further assistance.

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Tagged: Not WPML issue

This topic contains 3 replies, has 2 voices.

Last updated by Mateus Getulio 11 months, 2 weeks ago.

Assisted by: Mateus Getulio.

Author	Posts
June 26, 2024 at 7:32 pm #15836885
amandaC-8	Background of the issue: We'd like the WordPress and Divi Builder options to remain in English whether we are editing a French or English page. Currently, the black WordPress bar and all Divi builder tools translate to French if we're editing a French page. We need those to remain in English. Symptoms: The WordPress bar and Divi builder tools translate to French when editing a French page. Questions: How can we prevent the WordPress and Divi Builder options from translating to French when editing a French page?
June 27, 2024 at 5:13 pm #15845704
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I checked this out but so far I couldn't find a fix for it. I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing. I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long). Thanks,
July 1, 2024 at 11:15 am #15868087
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, Just a quick follow-up. I have escalated this to our Compatibility team. I will be working with the developers to find the cause and resolution and will keep you updated here. Please keep in mind that a solution may depend on the plugin author's response. Thanks for your patience while we continue to troubleshoot. We'll keep you posted.
July 5, 2024 at 3:13 pm #15899136
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, We tested it in the sandbox and by letting the option 'Set admin language as editing language' disabled, the Divi UI texts will maintain in English. Can you please access your Profile page and uncheck the option 'Set admin language as editing language' and save it to see if it gets the issue fixed? If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link Please, let me know if you need any additional details. Have a nice day.
July 8, 2024 at 11:39 am #15912742
amandaC-8	Hello! It looks like this is functioning as expected now. Thank you for all of your assistance.