[Resolved] Prices for the products are all of a sudden without tax.
This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that suddenly the prices on their multilingual website (English and Danish) appeared without tax included, despite the tax settings being correctly configured at 25% for Danish and 21% for English. The client had already checked cache, logs, deactivated most plugins except WPML and WooCommerce, and verified all relevant settings without finding any issues. Solution: We reviewed the WooCommerce settings and confirmed that the option 'Yes, I will enter prices inclusive of tax' was enabled under WooCommerce → Settings → Tax → Prices entered with tax. This setting means that the prices entered by the client already include tax, and WooCommerce is designed to calculate and show the tax portion within that price. For example, if a product price of $100 includes 10% tax, WooCommerce will display the price as $100 on the front end, with $9.09 of that amount being the tax. We verified that the products were displaying prices correctly on the front end. We asked the client to confirm if they were seeing different prices on their end or if other products were showing incorrect values, and to provide URLs of the products along with their current and expected prices if discrepancies were found.
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All of a sudden I have a huge problem with my site - both English and Danish site.
The prices for the products are all of a sudden without tax. It seems like all settings are ok - 25 % Danish tax - for the English site 21 %.
I have checked cache, log, deactivated most plugins except WPML and woocommerce to troubleshoot. Checked all settings in products, WPML, woocommerce. I found nothing.
I do not understand - how can that happen? Do you have a technical issue WP/ WPML? - or what is happening?
Please help as fast as you can - as I cannot sell the tiles for 25% less.
It happened a few hours ago - at least I think so, as I was reviewing some translations. When I checked up on view - the whole page - Danish and English was without tax included in the prices. Meaning - the prices were reduced with the tax %.
I’ve created this new ticket so we can focus on this issue separately.
You currently have the setting “Yes, I will enter prices inclusive of tax” enabled under:
WooCommerce → Settings → Tax → Prices entered with tax
This means the product prices you enter already include tax, and WooCommerce automatically calculates and displays the tax portion within that price.
Example:
If you enter a product price of $100 inclusive of 10% tax, WooCommerce will still show the price as $100 on the front end, with $9.09 tax included in that amount.
I checked this product: hidden link
The prices entered are €135 and 1090kr, and the front-end displays them correctly.
Could you please confirm if you are seeing different prices on your end or if there are other products showing incorrect values? If so, please share the product URLs along with their current and expected prices.
Hi!
That is good - that it has adjusted itself. But it is quite disturbing, that the page is showing "very independent" signs in between. I spent 3 hours last night trying to solve the problem. Look at how it showed for at least 3 hours - also on different devices. And I asked a friend to check - also wrong prices without the tax on his end.
The screenshot shows the prices 872,- DKK in stead of 1090,- as you can see.
What is happening there - should I always expect the page to show issues once in a while - that correct themselves by time. I do not understand why this is happening.
Could you please explain - because it is a lot of time and stress for nothing. Thanks.
I’m not sure why it appeared that way. Could you please let me know if you see anything unusual again so I can investigate? We’ll need to reproduce the issue in order to identify the exact cause.
As noted earlier, it’s challenging to provide a definitive answer without a proper review. I don’t recommend changing to cron jobs and would advise keeping the default settings.
Hi again,
I cannot see how to find this link via the menue. I choose support - ask a support question - and then what? Until /forum - yes, that is clear, but I still cannot see where to find the old tickets. If I close down the tickets I will need to find them quickly again, because I still have to work through some of the issues and need the codes etc.
Do tell me the thread though your menue to my old tickets - not only a link, that wil be gone as soon as I close the ticket. Thank you.
