Background of the issue:
I had a sale with scheduled dates for products priced in both local (NOK) and foreign currencies (EUR/USD), which ended yesterday. The issue can be seen at hidden link.
Symptoms:
After the sale ended, the regular prices of all products in local currency (NOK) are now displayed as the normal price of the foreign currency (EUR/USD) in the shop frontend, despite showing correctly (e.g., 999 NOK) in the backend.
Questions:
Why are the regular prices in NOK showing as foreign currency values in the shop frontend after the sale?
What steps can I take to resolve the issue where the frontend displays incorrect pricing, despite backend showing correct values?
It just happended again with one of our prioducts (one we already "fixed" with the fix via chat).. A product with value 999 nok just got down to 99 (usd/eur/) value... We are loosing money each time buyers buy these crazy discounted prices and loose business when we have to cancel the orders, leaving our customers mad!
This is of course not an ideal situation that issue keeps happening. Does it happen on regular intervals or happens randomly?
Can you reproduce it at your own? If yes then it'd be great to note down the steps, so we can investigate about it.
If not, then when it happens, can you isolate it to a staging/dev site by cloning your site? So then you can fix on your live site, while we can investigate in the isolated site without compromising the live site.
Besides the above mentioned, I noticed that your current theme isn't compatible with WPML (as noted at https://wpml.org/theme/savoy/). Can you try the following?
1) Take a full backup of your site and database before proceeding.
2) Test in a minimal setup by deactivating all plugins except WPML's, WooCommerce and the most needed one to run this process.
3) Switch to a standard theme like 2024.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keep checking for the issue. This way you 'll be able to pinpoint a conflict when & where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.
Please let me know and I'll try my best to help you further on the matter.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
