Problem adding new site key to development site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to update the WPML site key on a cloned development site and is receiving an alert stating "WPML plugin cannot connect to wpml.org".

Solution:
1. Unregister the old WPML key by navigating to the WordPress backend, then go to Plugins > Add New > Commercial.
2. Register with the new WPML key in the same location.
3. To address the connection alert, it may be a false-positive due to server caching. To verify, click the "check for updates" button in the Plugins > Add New > Commercial section. If the page refreshes and WPML still shows as registered, the alert is indeed a false positive and should clear when the cache refreshes.

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Tagged: Exception

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 20, 2023 at 11:30 am #14875861
sarahJ-5	Hi, I'm having a problem changing the site key of WPML on my development site. I'm undergoing a complete rebranding of my website and have cloned a copy of my old website to do this. I have a Blog subscription for WPML for my old website that I will continue to use for a while. My new, cloned site is currently under a temporary domain as it is in development. As the new site will be eventually go live under a different domain to my old site, I have purchased a new subscription for WPML for it. The second site already has WPML installed and configured (as it is a clone of my old website) so I'm not doing a first-time install of the plugin. I've registered the development site in my new subscription and have generated a new site key, but I can't find where to update the site key in WordPress. I'm receiving an alert saying "WPML plugin cannot connect to wpml.org". I've attached a screenshot showing the error communication details. Any help would be greatly appreciated! Thanks
November 21, 2023 at 7:38 pm #14890669
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. You should be able to UN-register from the old WPML key and RE-register with WPML new key by going to your site's backend > Plugins > Add new > Commercial. In regards to the "WPML cannot connect" message, there's a big chance that what you are seeing is a false-positive that remained in the server caching and the notification will be removed automatically when the cache will automatically clear on its own. To check if that's a false positive, go to Plugins > Add new > Commercial > click the "check for updates" button and if the page refreshes and WPML is still showing as registered, then yes, that is just a false positive. Please let me know how that goes. Kind regards, Mihai Apetrei
November 22, 2023 at 6:14 pm #14901741
sarahJ-5	Thanks for that. The message is still showing, but it all seems to be showing as registered after following your instructions so I guess it's a false positive as you say.