Problem with Elementor button url translation (Internal URL)

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with translating internal URLs in the Elementor Pro button widget. When clicking on buttons in the EN or ES versions of the site, users were being redirected to the main FR (French) language page. This issue also affected popups linked with 'Internal URL' or set dynamically.
Solution:
We provided a method to fix the issue with internal URL translation in Elementor Pro. We recommend following the steps shown in this video tutorial: https://screenpal.com/watch/c0XIIUVGT4m.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance: WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 11 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author	Posts
October 23, 2023 at 12:20 pm #14637951
Nemanja Vukosav	Hello, I have problem with translating internal url-s in elementor pro button widget. This is the website I'm working on: hidden link Main language on website is FR (France), other two languages is EN (English) and ES (Spanish). The problem appears when I'm on EN or ES language when clicking on the button I got switched to main (FR) language. For example as you can se on this screenshot: hidden link I'm hovering over "Individuals" button so you can see in the bottom left corner url that displays. This is the problem on all buttons that is linked with "Internal URL" hidden link (on this screenshot I opened elementor editor in EN language so you don't have to deal with france language, and you can see that on the EN page still shows France url). The problem also appears with popup's, here is the screenshot: hidden link Every link that is set dynamically (Internal URL or Popup) doesn't work. Hope for fast reply, Thanks!
October 24, 2023 at 3:13 pm #14649251
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 25, 2023 at 4:26 pm #14663199
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled this option "Adjust IDs for multilingual functionality" and it seems to work now. Could you refer to the screenshot?
November 3, 2023 at 10:56 am #14724955
Nemanja Vukosav	Hello, sorry for the late reply. Adjusting the IDs worked for 99% of the website. hidden link hidden link Only the popups on the Spanish version are still not working. We tried several things without luck. Can you please help?
November 3, 2023 at 3:55 pm #14727101
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue too. I would need to perform a full troubleshooting and would require a site snapshot. Alternatively, with your permission, we can create a snapshot on our own. For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To assist you further, please follow these instructions: Watch the Duplicator instructions video: hidden link Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files. Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large. Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
November 7, 2023 at 6:54 pm #14751107
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	I appreciate your patience. I have a duplicate copy of the site, and I will review it and get back to you as soon as possible.
November 10, 2023 at 8:41 am #14773459
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I apologize for the delay. Just letting you know that I'm still checking on this and I will come back to you as soon as possible.
November 13, 2023 at 9:39 am #14786771
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This is fixed and could you please check? I reassigned the popup on ES language as shown in the attached screenshot.
November 13, 2023 at 10:27 am #14787291
Nemanja Vukosav	Sorry, but it isn't fixed. Only the first one is. We already tried to assign the popups in Elementor with no luck. On this page --> hidden link it is working with the same setup. Can you please help and check all of the popups?
November 13, 2023 at 1:30 pm #14789435
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. This is what I've done to fix this hidden link . Could you follow this method and see if it helps?
November 13, 2023 at 2:39 pm #14790233
Nemanja Vukosav	Great it is working, thank you. I will do the same thing for the rest of them and close the ticket if there are no additional problems. Thanks again.
November 13, 2023 at 2:40 pm #14790237
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Please let me know how it goes.
November 13, 2023 at 3:27 pm #14790747
Nemanja Vukosav	It is fixed. Thank you very much 🙂