Problem with taxonomy translation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 11.03 hours from now. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: Compatibility

This topic contains 58 replies, has 2 voices.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
June 26, 2024 at 8:22 am #15831114
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Yes, I've got the access credentials. I will check the issue further and keep you posted.
June 26, 2024 at 3:01 pm #15835253
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I've done further investigation and attempted to replicate the issue on a fresh installation, but I couldn't. You are using the Elementor widget from the BA Book Everything plugin called "All items." Your current theme seems to have modified it in some way. When I temporarily switched the theme to something else on your staging site, I received a fatal error related to this widget. So, I couldn't access your website's page with another theme. You mentioned that you have version 2.3.8 of your theme. When I visited the theme's website and clicked on hidden link, it showed 2.4.8 at the bottom of the page, which includes some important updates related to Elementor, specifically fixing a widget bug in Elementor 3.22.0. Could you please check with the theme's author? I have also enabled a private message so you can update the FTP access once you update the theme.
June 27, 2024 at 6:47 am #15841003
deliaV-2	Cannot we roll back to prev version and check like this? it something settings related
June 27, 2024 at 6:50 am #15841027
deliaV-2	Meanwhile I've send an email to the theme as I cannot download the 2.4.8 version from their website. Noticed this recomandation with elementor to roll back to prev version, but I will wait for latest version and let you know, please dont close ticket
June 27, 2024 at 8:40 am #15841904
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	It is best to work with the latest code available. Some issues could already be fixed. Please inform me once everything is updated. I look forward to your response.
July 2, 2024 at 7:52 am #15873360
deliaV-2	it was their mistake in that log, that is the latest version. please help me now solve the issues and stop this delay as its urgent
July 2, 2024 at 7:53 am #15873383
deliaV-2	For sure another theme will show you error, dont do this. use only triply theme.
July 2, 2024 at 7:54 am #15873391
deliaV-2	Because that widget is specifically for triply and ba booking
July 3, 2024 at 6:43 am #15880827
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I will investigate this further, as it could be a compatibility issue. If so, we may need the theme author's cooperation in this process. I want to inquire about the possibility of replicating your site locally. To do this, I will need to temporarily install a Duplicator or All In One Migration plugin on your site. This will allow me to create a copy of your site and its content. Alternatively, if you prefer to handle this independently, you can provide the snapshot and send me the installer file and the zipped package you downloaded. Please let me know your thoughts on this.
July 3, 2024 at 7:58 am #15881746
deliaV-2	I have installed All In One Migration to the staging website. i have talked with theme support, should be fully compatible
July 3, 2024 at 11:21 am #15883547
deliaV-2	Being a staging website, you can do as you wish
July 3, 2024 at 11:51 am #15883704
deliaV-2	But please try to do it faster, it s urgent and it s been two weeks. maybe a redo from beginning with default settings? anything..
July 3, 2024 at 12:17 pm #15884112
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	We haven't tested your current theme for compatibility https://wpml.org/theme/?wpv_view_count=119967&wpv-theme-category=0&wpv_post_search=triply&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search I will try to find a solution; if not, the problem needs to be escalated then, and the author needs to be involved. Do you want to try to replicate the problem on the fresh installation if I provide you with a link to such a site?
July 4, 2024 at 9:29 am #15890707
deliaV-2	Yes, I can try. But on staging back settings for wpml are correct? And about talking with author, plenty of suggestions for translating this theme in another languages were towards wpml. This suggestions were made by author. Another thing...at some point when I made manually a translate was showing in all items. so maybe is something related with automatically translations?
July 4, 2024 at 9:39 am #15890825
deliaV-2	Cannot you delete and do setup from scratch?

The topic ‘[Closed] Problem with taxonomy translation’ is closed to new replies.