Problems with automatic translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with automatic translations not working when using WPML AI on your site. Additionally, the options to use Google or DeepL for translations are not appearing.
Solution:
We have resolved the issue from our server side, ensuring that WPML AI should now function correctly for automatic translations in English and German. To activate Google and DeepL translation options in WPML, please ensure that these services are correctly configured in your WPML translation management settings. If you continue to face difficulties or find that the solution is outdated or not applicable to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Tagged: ATE

This topic contains 3 replies, has 2 voices.

Last updated by Kor 4 months, 1 week ago.

Assisted by: Kor.

Author	Posts
September 6, 2024 at 11:30 am #16148686
marianaC-7	Background of the issue: I need a more accurate automatic translation for my site hidden link. I was using Microsoft for automatic translation and switched to WPML AI. I also want to have the option to choose Google or DeepL for translations. Symptoms: The automatic translation does not work when I try to add a translation into English or German using WPML AI. Additionally, Google and DeepL translation options do not appear to be activated. Questions: Why does the automatic translation not work with WPML AI? How can I activate Google and DeepL translation options in WPML?
September 6, 2024 at 2:47 pm #16149418
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for reaching us. I'd like you to know that WPML AI currently supports translating content from English to German, Spanish, French, Portuguese, and Italian. But I'm clueless why you cannot see the deepl option. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
September 9, 2024 at 10:06 am #16155058
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply, Please allow me to escalate this to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.
September 9, 2024 at 2:03 pm #16157000
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. It should be displaying correctly now. We've corrected the issue on our server side and this issue will not repeat again in the future.