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[Closed] Problems with Elementor Theme Builder - Single Post - not translatable

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This topic contains 1 reply, has 2 voices.

Last updated by Osama Mersal 11 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
June 21, 2024 at 1:07 pm #15775400

samuelT-15

Background of the issue:
I am trying to translate my single post template in the theme builder with Elementor on my site hidden link. Everything else on the site is working to translate.

Symptoms:
It is not possible to translate my single post template in the theme builder with Elementor because there is a conflict. I cannot set up two templates with the same display condition.

Questions:
How can I resolve the conflict with Elementor's theme builder when trying to translate a single post template?
Is there a way to set up two templates with the same display condition in Elementor while using WPML?
June 23, 2024 at 1:21 pm #15794820

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

1) I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.

Best regards,
Osama

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