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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where an attribute removed from a product in the default language (English) still remains visible in the translated version of the product (Dutch). The attribute cannot be removed from the Dutch version as it is locked.

Solution:
1. Open the default language product in Edit mode.
2. Make a small change, such as adding a space or a plus sign in the product title.
3. Ensure that the WPML Translation Editor is enabled for all products, as we recommend using the WPML Translations Editor for translating WooCommerce products.
4. Update the product by pressing the “Update” button.
5. Remove the small change made in step 2 and update the product again.
6. Open the translated page in WPML Translation Editor, ensure the translation is 100% complete, press the complete button, and check if the issue is resolved.

If the problem persists, the client should take a backup of their site and navigate to WPML >> Support >> Troubleshooting page, then press the following buttons:
- Clear the cache in WPML
- [Products] Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information

For more details, refer to the WPML troubleshooting documentation: https://wpml.org/documentation/support/wpml-troubleshooting-options/

If the solution provided does not resolve the issue or seems irrelevant due to being outdated or not applicable to the client's case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If further assistance is needed, please open a new support ticket: Contact WPML Support.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Noman 11 months, 3 weeks ago.

Assisted by: Noman.

Author Posts
February 17, 2024 at 10:54 am #15313612

henkO

Hi,

If I remove an Attribute from the Englisch (default Language) site.
It does still remain visible in the translated side (Dutch) I have already tried everything.

When I view the product in the English side, the removed attribute are actually gone. But in the Dutch side they are still there.
I can't remove them there because this is blocked (with lock).

Can you help, please?

Schermafbeelding 2024-02-17 115218.png
Schermafbeelding 2024-02-17 115117.png
February 18, 2024 at 10:54 am #15314862

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow the below procedure and see if this resolves your issue:

1. Please open the default language product in Edit mode.
2. Make a small change, for example, add a space or + sign in your product title.
3. Please make sure to enable the WPML Translation Editor for all products as we recommend translating WooCommerce products using WPML Translations Editor.
4. Update the product by pressing the “Update” button.
5. Now, please remove that small change that was made in step #2 and update the product again.
6. Now, please try to open the translated page in WPML Translation Editor and make sure the translation is 100% complete, press the complete button, and see if this resolves your issue.

If the issue persists, please take a backup of your site, go to WPML >> Support >> Troubleshooting page, and press the below buttons:
- Clear the cache in WPML
- [Products] Synchronize posts taxonomies
- Remove ghost entries from the translation tables
- Synchronize local job ids with ATE jobs
- Synchronize translators and translation managers with ATE
- Assign translation status to duplicated content
- Fix post type assignment for translations
- Set language information

Here is a doc for more details:
https://wpml.org/documentation/support/wpml-troubleshooting-options/

Please let me know if this resolves your issue or if you need further assistance with this issue.

Thank you

Make sure to enable WPML Translation Editor.png
February 18, 2024 at 11:23 am #15314880

henkO

Hi,

I performed steps 1 to 6, no effect.

Then the 2nd opies 1 to 8, no effect.

Then again step 1 to 6, then it was solved.

Thanks for your help.