Skip to content Skip to sidebar

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues where your product category pages in Greek usually work fine, but sometimes redirect to a 404 error page. In English, most of the category pages often go to a 404 page. Refreshing the permalinks temporarily resolves the issue, allowing the pages to open correctly once.
Solution:
We recommend that you first try to resave your permalink settings. Go to your WordPress dashboard, navigate to Settings > Permalinks, and simply click 'Save Changes' without altering anything. This action often resolves issues related to unexpected 404 errors on multilingual sites.
If the problem persists, it might be due to a compatibility issue with another plugin or the theme you are using. In such cases, we suggest performing a conflict test. Disable all other plugins except WPML and switch to a default theme like Twenty Twenty-One to see if the issue still occurs. If this resolves the problem, reactivate your plugins and theme one by one to identify the culprit.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 replies, has 2 voices.

Last updated by Andrey 3 weeks, 6 days ago.

Assisted by: Andrey.

Author Posts
October 2, 2025 at 9:31 am #17451372

balodimosA

<b>Background of the issue: </b>
I am trying to have my product category pages work correctly in both Greek and English on my website. Here is the Loom video for reference: hidden link. Link to a page where the issue can be seen: hidden link

<b>Symptoms: </b>
When I open the product category page in Greek, it usually works fine, but sometimes it redirects to a 404 error page. For English, most of the category pages often go to a 404 page. If I refresh the permalinks, the pages open correctly, but only once.

<b>Questions: </b>
Why do my product category pages sometimes redirect to a 404 error page?
Why do I need to refresh permalinks to access the pages correctly?

October 2, 2025 at 11:19 am #17451768

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

I will be assisting you with the ticket that you have submitted here:
https://wpml.org/forums/topic/product-category-page-is-going-to-404-error-page-2/