Product category thumbnails are missing in translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You have successfully translated your product categories using WPML, but the category thumbnails (images) did not sync across the translations. You are looking for a way to ensure that translated categories inherit the same thumbnail as the original.

Solution:
We recommend trying the WCML Troubleshooting options. This guide may help in fixing the issue with syncing category thumbnails across translations.

If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.

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Tagged: Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by Waqas Bin Hasan 2 months, 4 weeks ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
July 31, 2025 at 2:01 pm #17285264
c.N	Background of the issue: I’ve successfully translated all my product categories using WPML on my site hidden link, but I’ve noticed that the category thumbnails (images) did not sync across the translations. I recall that in earlier versions of WPML and WooCommerce, there was a feature or button that allowed us to sync these images automatically across all translated categories. Symptoms: The category thumbnails did not sync across the translations. Questions: Is there a built-in way to easily sync product category images across translations in the latest version of WPML? What is the recommended approach to ensure translated categories inherit the same thumbnail as the original?
August 4, 2025 at 11:43 am #17292909
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. May I ask for the debug information of your website for an overview of your setup? See https://wpml.org/faq/provide-debug-information-faster-support/ for more information. I've enabled the debug information section for your next reply. Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
August 8, 2025 at 6:56 am #17304410
c.N	Here you go!
August 8, 2025 at 8:32 am #17304654
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the debug info, your setup looks fine. Please try WCML Troubleshooting options and hope it helps fixing the said issue.