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This topic contains 3 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 3 months ago.

Assisted by: Prosenjit Barman.

Author Posts
October 25, 2023 at 12:09 am #14651519

louisN-4

i have this product:
hidden link

as you can see it loads good

in english its 404
hidden link

and german for example also ok
hidden link

do you have any idea what could be the reason for this?

October 25, 2023 at 2:15 pm #14662003

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

I understand the issue you're having and will try my best to assist you in this matter.

The 404 error usually appears due to a corrupted permalink structure. Please try the following steps and check if that helps to solve the issue.

- Please go to "Settings > Permalinks" from your WordPress Dashboard
- Resave the structure without making any changes
- Now, go to "WooCommerce > WooCommerce Multilingual > Products" and ensure that the product is translated into the English language.
- Clear the caches from the site and browser then check again.

I hope it will help. Feel free to let me know if you need further assistance. I will be happy to help.

Best regards,
Prosenjit

October 26, 2023 at 8:42 am #14668165

louisN-4

we did what you suggested, but it still shows 404 on the english language

so i guess the problem is somewhere else

1.png
October 27, 2023 at 4:35 am #14674987

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thank you for the feedback.

A redirection appears to be configured within the site, which is mainly causing the problem. Please try the following steps and check if that helps to solve the issue.

- Take a full backup of the site including the database
- If any redirection is set manually, remove them as well.
- Navigate to the root directory of your site using the File Manager in your hosting control panel.
- You'll find a file name '.htaccess'. Open the file in Editor.
- Copy the contents within it and save it on your Computer
- Now, replace the htaccess rules with the default rule mentioned here: https://wordpress.org/documentation/article/htaccess/#basic-wp
- Save the changes.
- Now, access the WordPress admin and Switch to the English language
- Go to the 'Products > All Products' section and open the 'baby seat belt' product in the editor
- Ensure that the product slug is configured correctly.

Let me know how it goes. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit