Product translation can't be deleted

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate product descriptions using both a special translator and the WordPress translator. After attempting to delete the translated products to rebuild them from the base language, the products do not appear in the list views and show ++ for the to-do translations. However, the product still appears on the front side with the untranslated base language instead of German or English. The description remains untranslated, but the variations are translated.
Solution:
If you want to delete the translated product, navigate to Products → All Products, switch the language, and then delete the translated product. Additionally, you will need to clear the trash. If this doesn't fully resolve your issue, please provide more details or include screenshots to help us better understand the problem. You can use the "upload an image" option below the comment section.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, feel free to open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception, WCML

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 2 months, 1 week ago.

Assisted by: Andrey.

Author	Posts
October 9, 2024 at 4:17 pm #16271714
Wim Roskam	Background of the issue: I am trying to translate product descriptions using both the special translator and the WordPress translator. I attempted to delete the translated products to rebuild them from the base language. The issue can be seen on this page: hidden link Symptoms: The products do not appear in the list views and show ++ for the to-do translations. However, the product still appears on the front side with the untranslated base language instead of German or English. The description remains untranslated, but the variations are translated. Questions: Why are the products not appearing in the list views? Why is the product still showing on the front side with the untranslated base language? How can I delete the translated products effectively? Why is the description untranslated while the variations are translated?
October 10, 2024 at 7:24 pm #16276785
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. I have reviewed the link you provided and confirmed that the product and its description have been translated. If you want to delete the translated product, you can navigate to Products → All Products, switch the language, and then delete the translated product. Additionally, you will need to clear the trash. If this doesn't address your question, please elaborate a little more so I can better assist you. If possible, including screenshots can help illustrate your question more effectively. Feel free to use the "upload an image" option below the comment section.
October 10, 2024 at 7:59 pm #16276853
Wim Roskam	Hi Andrey, I have been searching myself and finally came to the conclusion that the most logical cause had to be a duplicate product somewhere. So I did a thorough list-of-products-comparison between the various languages, comparing sku-codes, as those are unique. There appeared to be one in another language under another product name that was a duplicate that I had made to speed up things. I also learned from another support ticket to delete the trash bin too. Thanks for the suggestions.