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Supporter timezone: Europe/Paris (GMT+01:00)
This topic contains 27 replies, has 3 voices.
Last updated by Yvette 3 years, 4 months ago.
Assisted by: Yvette.
Author | Posts |
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November 7, 2020 at 1:53 am #7397041 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
It´s strange indeed. I have taken a Duplicator snapshot of your site and will be troubleshooting this locally. I hope to have some news for you soon. |
November 9, 2020 at 8:18 pm #7411299 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
I still could not resolve this issue. On my local site I removed all plugins and recreated the problem with standard post types. I have escalatted this to our 2nd tier support group with all my working notes. Hopefully they will have some news for you soon. |
November 12, 2020 at 3:05 am #7430305 | |
ingoZ |
Ok thank you, I am looking forward to hearing back from the tier 2 support group. |
November 12, 2020 at 4:32 pm #7436581 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
The ticket is "in progress" still but they have found that if you complete the translation of the tag to Italian...then only one product is showing up. But it is still under investigation. I will update when I have more news, please also feel free to check in and ask me to check the status. |
December 2, 2020 at 7:40 pm #7581857 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello This issue has been passed on to developmement but as a workaround, it is suggested to not use "Display as translated" mode for products and "translated mode" for product_tags Impt: They should follow the same settings in order to avoid such issues. |
December 21, 2020 at 1:21 pm #7709839 | |
ingoZ |
Hello, so the original error is still not resolved? At the moment I still need to keep the WPML Version 4.3.19 but I am worried keeping that outdated version could cause problems with other plugins. Regarding the proposed workaround: |
December 22, 2020 at 8:08 am #7714065 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
1. You wrote: "...so the original error is still not resolved? .." 2. You wrote: "...how would this help with the untranslated items being shown in the other languages?..:" I suppose the suggested workaround would force you to translate products if you translate the taxonomy and therefore, the query would work when it is not working right now...(?). It seems, right now, the mixed setting is what is causing the query to not work as we expect. |
September 26, 2021 at 3:07 pm #9662041 | |
ingoZ |
Hello, its been 10 months since I told your team about that bug with mentioned in this support thread. As previously described, here again the issue is in short: I have 3 languages. To achieve this, I have set in the WPML translation settings the "Products" to "Translatable - use translation if available or fallback to default language". Why has this bug still not been fixed? When will this finally be solved in an update? Is there any better workaround now? |
September 27, 2021 at 1:33 pm #9668807 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
I cannot comment on the scheduling or selection of bugs to fix. Will this be ok? |
September 27, 2021 at 5:07 pm #9670501 | |
ingoZ |
Well, can you tell me if this issue is even worked on? This seems quite a basic function that has a major bug here. Having certain languages that are manually translated and other languages which are not that have a fallback to the default language really has to work. As mentioned this issue only appeared since WPML version 4.4.0 so it should not be that difficult to fix. And yes sure besides the information about whether this issue is worked on at all and a broad timeline when this may be solved, please help me find a workaround for it. The term archive pages of our extensive taxonomies make up a bigger part of our website's most important pages and thus it is important that the content of those term archive pages themselves need to be translated while we can translate all the products which are in the thousands. So your suggested workaround is not applicable, we rely on a combination of these two settings and need a solution for this. |
September 27, 2021 at 5:45 pm #9670655 | |
ingoZ |
EDIT Actually I am still not sure what you exactly meant by this: This issue has been passed on to developmement but as a workaround, it is suggested to not use "Display as translated" mode for products and "translated mode" for product_tags Impt: They should follow the same settings in order to avoid such issues. AND 2. You wrote: "...how would this help with the untranslated items being shown in the other languages?..:" I suppose the suggested workaround would force you to translate products if you translate the taxonomy and therefore, the query would work when it is not working right now...(?). It seems, right now, the mixed setting is what is causing the query to not work as we expect. I have set in both the Post Types Translation the "product" and in the Taxonomies Translation the "product_tag" to "Translatable - use translation if available or fallback to default language". How are those mixed settings? |
September 28, 2021 at 7:01 am #9673369 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
I´ve forwarded your questions/comments to our 2nd tier supporter. Please be patient while I wait for a reply. |
October 1, 2021 at 12:17 pm #9703499 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello I 'm sorry but don´t have anymore feedback for you. You wrote: "Having certain languages that are manually translated and other languages which are not that have a fallback to the default language really has to work." We are aware of this and the bug is passed on to development. Again, the only "workaround" we can offer is to translate everything or translate nothing. My understanding is that the middle option, if translations are existing, will not workk. As for the bug and timeline. I have no other advancement to offer to you other than it is passed on to development and is out of the hands of support team now. |