Hi, we've been working on making our website: "hidden link" multilingual. And so far everything but Woocommerce seems to work fine.
But we have currently tried with just 3 products, and all translations seem to be set correctly. However they only show up in the lithuanian category, even though we have both the lithuanian and english language. And both the products and product categories are translated.
In the backend it also show there should be 3 products in the english category. But we cannot see them.
1. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.
2. Please provide detailed steps on how I can see the problem on your site.
Your system did not have the minimum required PHP memory allocated to WordPress that WPML needs to function normally.
I set this now to 256M
I then created new products and new translations. These now seem to be working. Unfortunately, I was unable to get your older products to work.
Could you try the following:
1. remove all old EN products
2. retranslate one LI product to create a new EN version.
3. See if this new translation is now appearing in the product archive page.
I can see that you managed to do it. I tried it again but still no luck.
Please note that I am importing these products using WP All Import and the WPML addon, this is important for us as we will be importing all our products and translations due to the scale of the webshop.
To allow you to check out our import as well I have uploaded the CSV files to the media library, and our import settings are saved in WP All Import as "Multilingual test -LT" and "Multilingual test -EN" respectively.
If you see any error in our list or setting we'd also love to know, but we think we followed the documentation and it should be fine.
Are these products that you are importing only using variable products with custom attributes?
I believe, at the moment, we do NOT support the import of variable products with custom attrirbutes.
As a test, could you do the following:
- create a small import file (maybe 2 variable products)
- reduce your installation to a generic WPML/WCML site (use Storefront theme and all nonWPML plugins except Woocommerce and your import plugin active)
- run the imports
What happens?
Now, run the same test with variable products that have NO custom attributtes. Does this new import still have the same issue?
No. Woocommerce supports "custom" attributes which technically are serialised custom fields stored in the database table wp-postmeta
There are also "global" attributes which are technically "taxonomy temrs" and stored in other database tables entirely.
Our import plugin supports GLOBAL attributes but not custom attributes. I will double check this, but that was my understanding of the state of the plugin as of a few months ago. The support for custom fields was listed as a "feature request"
1. Remove all products and taxonomies
2. MANUALLY create all taxonomy and translations (DO NOT IMPORT)
3. Import 3 products in default lang
4. Import 3 EN products
Do you still have the issue?
I suspect there is an issue with the fact that you are creating taxonomy translations via import and I would like to test this.
For the record, running the following tool seems to correctly assign the products to the taxonomies in a way that they are visible to woocoommerce
WPML > Support > Troubleshooting > Cleanup > Synchronise post taxonomies (Run once for "products" and once for "variations")
Hi Yvette, I'd be happy to try this if not for the fact that this already is our workflow currently.
Creating the attributes via a import has resulted to a lot of issues in the past, so we already create all taxonomies by hand, and translated them before running the product import.
All the product import does is assign the right taxonomies to the right products.
OK - I think we are at the point to try this import here: hidden link
Please define the necessary taxonomies and load the import files. You can either import your content to Spanish or add the new language and then improt. Please let me know when this is completed
I can the send this site to our developer for debugging.
Upon logging in to the sandbox the first thing I noticed is that I actually cannot delete the "uncategorized" category in both languages, while in our environment I am allowed to delete it in the English language.
I can only assume this has to be part of the problem?
