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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating JetPopup forms using WPML on a multilingual site. Despite setting the forms to be translatable and manually linking translated popups, the French version of the button on the profile page does not trigger the French popup as expected. Additionally, the dropdown for selecting popups sometimes does not show the translated versions or shows them inconsistently, which complicates the setup.
Solution:
we suggest manually translating the JetPopup forms and their actions, as WPML's automatic translations may not effectively handle these elements. Although this process is time-consuming, it ensures that all elements are correctly translated.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 15 replies, has 0 voices.

Last updated by Kim 2 days, 12 hours ago.

Assisted by: Kor.

Author Posts
October 23, 2025 at 11:15 pm #17514214

Kim

Yes but I was able to translate the fields manually so there's no need to do it for now, I really appreciate your help! Thank you Kor!